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Front Desk Operations Manager
hace 4 semanas
About the Role
We are seeking a highly skilled Front Desk Operations Manager to join our team at Marriott International. In this role, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional customer service and maximizing revenue.
Key Responsibilities
- Manage front desk staff to ensure efficient check-in and check-out processes, as well as maintain high levels of guest satisfaction.
- Develop and implement strategies to increase revenue, including upselling and cross-selling opportunities.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes as needed.
- Collaborate with other departments to ensure seamless communication and maximize operational efficiency.
Requirements
- High school diploma or equivalent required; 2 years experience in hospitality industry preferred.
- Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment.
- Strong problem-solving and analytical skills, with ability to interpret data and make informed decisions.
- Ability to work varied shifts, including evenings, weekends, and holidays.
Benefits
- A competitive salary of $65,000 - $85,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- Opportunities for career advancement and professional growth within a global hospitality company.
About Marriott International
Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring talented individuals who share our values and are passionate about delivering exceptional customer experiences. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.