Director of Client Experience and Operations
hace 6 días
**Job Title:** Director of Client Experience and Operations
**Company Overview:** At Element Fleet Management, we are the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets.
We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands. As a Director of Client Experience and Operations, you will play a key role in driving our company's success by overseeing all aspects of client experience excellence throughout our organization.
**Estimated Salary:** $120,000 - $180,000 per year, depending on experience.
Key Responsibilities:
- Develop and implement strategies to enhance client satisfaction and loyalty.
- Foster strong relationships with key stakeholders, including clients, to understand their needs and expectations.
- Analyze client feedback and data to identify trends and areas for improvement, and develop action plans accordingly.
- Drive NPS strategy and action plans to ensure seamless, transparent, and frictionless experiences that sustain mutual growth.
- Collaborate with cross-functional teams to drive client-centric initiatives and continuously improve through digitization and technology enhancements the overall client experience.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of client experience initiatives.
Requirements:
- Bachelor's degree in engineering, administration, or a related field.
- Preferably master's degree (MBA / CX).
- PMO certification desired.
- Tech savvy.
- Client research and analytics techniques.
What We Offer:
- A culture of innovation, empowerment, decision-making, and accountability.
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
- Paid time-off programs (vacation, sick leave, and holidays).
-
Executive Director of Property Operations
hace 3 semanas
Xico, México Marriott International, Inc A tiempo completoJob Summary:The Executive Director of Property Operations will be responsible for leading the strategic direction of property operations, ensuring alignment with brand initiatives and driving financial performance.About the Role:This key leadership position requires a seasoned professional with expertise in hotel operations, sales, and marketing. The ideal...
-
Industrial Director of Operations
hace 3 días
Xico, México Thales A tiempo completoAbout ThalesThales is a leading global company that plays a crucial role in shaping the future of aerospace, transportation, defense, security, and space. Our innovative solutions empower customers worldwide to achieve their goals.Job SummaryWe are seeking an experienced Industrial Director to lead our industrial operations and drive growth. This role...
-
Director of Spa Operations
hace 1 semana
Xico, México Marriott International, Inc A tiempo completoJob SummaryAs a key member of Marriott International, Inc.'s team, the Director of Spa Operations will be responsible for overseeing the daily operations of the spa, ensuring exceptional guest satisfaction and high-quality services. This role requires a leader who can effectively manage staff, maintain cleanliness, and drive revenue growth.Main...
-
Strategic Director of Operations Excellence
hace 4 semanas
Xico, México Collins Aerospace A tiempo completoJob Title: Strategic Director of Operations ExcellenceLocation: MexicoResponsibilities:Develop business and financial plans to meet strategic objectives.Lead multi-functional teams to ensure project execution.Communicate effectively with internal and external stakeholders at all levels.Manage budgets and resources efficiently.Deliver performance against key...
-
Operations Director
hace 1 mes
Xico, México Wallenius Wilhelmsen A tiempo completoOverview:Wallenius Wilhelmsen is seeking an exceptional Operations Director to lead our team in achieving operational excellence. This role requires a strategic thinker with experience in planning and directing operations.We are looking for someone who can inspire change through effective communication, understand revenue drivers and efficiency standards,...
-
Director of Regional Operations
hace 1 mes
Xico, México Abbott Laboratories A tiempo completoAbout Abbott LaboratoriesAbbott Laboratories is a leading global healthcare company dedicated to improving the health and well-being of people around the world.We are seeking an experienced leader to join our team as Director of Regional Operations, responsible for driving business growth and success in Mexico.
-
Regulatory Affairs Director
hace 6 días
Xico, México Tether Operations Limited A tiempo completoTether Operations Limited is seeking an experienced Regulatory Affairs Director to join our team. As a key member of our organization, you will be responsible for designing and executing global regulatory strategies for our Tether Evo business vertical.Job OverviewWe are looking for a visionary leader with expertise in medical technology regulation,...
-
Regional Operations Director
hace 4 semanas
Xico, México Isp Mexico And Central America A tiempo completoJob DescriptionWe are seeking an experienced Regional Operations Director to join our team at Isp Mexico And Central America.About UsIsp Mexico And Central America is one of the fastest growing and largest school groups in the world, with over 80 schools present in more than 20 countries. Our mission is to deliver a transformative education to our students,...
-
Senior Director of Strategic Operations
hace 1 mes
Xico, México Didi Global A tiempo completo**Job Overview:**We are seeking a seasoned Senior Director of Strategic Operations to lead our Central Operations team in Mexico. As a key member of our leadership team, you will be responsible for optimizing our marketplace through pricing and resource allocation strategies, while defining and guiding our business strategy across...
-
Luxury Hotel Operations Director
hace 3 semanas
Xico, México Recruiters And Hr Advisors Latam A tiempo completoJob DescriptionRecruiters And Hr Advisors Latam is seeking a highly skilled Luxury Hotel Operations Director to join our team in Polanco. This is an excellent opportunity for experienced professionals to take their career to the next level.About the RoleThe Luxury Hotel Operations Director will be responsible for ensuring the financial and operational...
-
Executive Director of Commercial Operations
hace 1 mes
Xico, México Ikea A tiempo completoAs the Executive Director of Commercial Operations at IKEA, you will play a pivotal role in driving business growth and success.Job SummaryWe are seeking an experienced leader to oversee the commercial operations of our Singapore store. The ideal candidate will have a strong understanding of the local market, excellent leadership skills, and the ability to...
-
Director of Service Operations and Strategy
hace 1 mes
Xico, México Takeda Pharmaceutical A tiempo completoTransformative Career OpportunityTakeda Pharmaceutical, a global biopharmaceutical leader, seeks an experienced Service Delivery Manager to drive service excellence in our Infrastructure, Development, and Engineering (AIDE) platform family.The ideal candidate will possess a strong background in IT Service Management, Operations, or relevant project work,...
-
Order Experience Director
hace 4 semanas
Xico, México Zebra A tiempo completoAbout ZebraAt Zebra, we are a dynamic community of innovators who collaborate to create cutting-edge solutions that improve everyday life. United by curiosity and care, we drive innovation to anticipate customer needs and solve challenges.We foster an inclusive environment where diverse perspectives are valued, respected, and heard. Our teams work together...
-
Manufacturing Operations Director
hace 6 días
Xico, México Autokiniton A tiempo completo**About Us**At Autokiniton, we are a leading North American supplier of propulsion-agnostic, structural automotive components and assemblies. Our commitment to excellence drives us to deliver top-notch products and services that exceed our customers' expectations.**Job Title:** Manufacturing Operations Director**Salary:** $120,000 - $180,000 per annum, based...
-
Food and Beverage Director
hace 1 mes
Xico, México Marriott International, Inc A tiempo completoJob SummaryThe Food and Beverage Director - Culinary Operations will serve as the strategic business leader of the property's food and beverage/culinary operation, overseeing Restaurants/Bars, Room Service, and Banquets/Catering. This role is responsible for developing and implementing departmental strategies, ensuring implementation of the brand service...
-
Director of Human Resources and Culture
hace 3 semanas
Xico, México Four Seasons Hotels and Resorts A tiempo completoAbout the OpportunityWe are seeking a highly skilled Director of Human Resources and Culture to join our team at Four Seasons Hotels and Resorts. As a key member of our leadership team, you will play a vital role in shaping the company's culture and ensuring that our employees have the resources they need to succeed.Job DescriptionThe Director of Human...
-
Human Experience HR Strategic Director
hace 5 días
Xico, México Human Experience A tiempo completoAbout the Company: Human Experience, a pioneering organization in orthopedic solutions, is seeking an experienced HR Strategic Director to drive organizational success through strategic initiatives in talent acquisition, employee engagement, and compliance with labor regulations. This leadership role demands a strategic mindset, exceptional interpersonal...
-
Director of Customer Experience Leadership
hace 1 mes
Xico, México Spoton: Corporate A tiempo completoJob DescriptionWe are seeking a Senior Director of Client Support to lead our customer support team and drive exceptional service delivery. As a key member of our leadership team, you will be responsible for developing and executing the customer support strategy to align with overall business objectives.The successful candidate will have 10+ years of...
-
Xico, México Citi A tiempo completoCiti is a leading global bank seeking an experienced Director to lead our Regulatory and Financial Reporting Operations team in Mexico. The ideal candidate will have a strong background in financial reporting, regulatory compliance, and leadership.About the Role:The Head of Local Regulatory and Financial Reporting is a critical senior management level...
-
Strategic Operations Director
hace 4 días
Xico, México Gatesource Hr A tiempo completoCompany Overview: GateSource HR Agribusiness Division is partnering with a leading industry player, operating in multiple countries. This collaboration aims to drive growth and support the company's expansion.">Job Description: As a Strategic Operations Director, you will oversee all activities related to managing and communicating within our manufacturing...