Director of Client Experience and Operations

hace 6 días


Xico, México Cei Fleet Collision And Safety A tiempo completo

**Job Title:** Director of Client Experience and Operations

**Company Overview:** At Element Fleet Management, we are the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets.

We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands. As a Director of Client Experience and Operations, you will play a key role in driving our company's success by overseeing all aspects of client experience excellence throughout our organization.

**Estimated Salary:** $120,000 - $180,000 per year, depending on experience.

Key Responsibilities:

  1. Develop and implement strategies to enhance client satisfaction and loyalty.
  2. Foster strong relationships with key stakeholders, including clients, to understand their needs and expectations.
  3. Analyze client feedback and data to identify trends and areas for improvement, and develop action plans accordingly.
  4. Drive NPS strategy and action plans to ensure seamless, transparent, and frictionless experiences that sustain mutual growth.
  5. Collaborate with cross-functional teams to drive client-centric initiatives and continuously improve through digitization and technology enhancements the overall client experience.
  6. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of client experience initiatives.

Requirements:

  • Bachelor's degree in engineering, administration, or a related field.
  • Preferably master's degree (MBA / CX).
  • PMO certification desired.
  • Tech savvy.
  • Client research and analytics techniques.

What We Offer:

  • A culture of innovation, empowerment, decision-making, and accountability.
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
  • Paid time-off programs (vacation, sick leave, and holidays).


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