Director of Customer Experience Leadership
hace 1 mes
We are seeking a Senior Director of Client Support to lead our customer support team and drive exceptional service delivery. As a key member of our leadership team, you will be responsible for developing and executing the customer support strategy to align with overall business objectives.
The successful candidate will have 10+ years of experience in customer support, with at least 5 years in a senior leadership role. They will possess strong leadership and team management skills, with experience in coaching, mentoring, and developing talent.
Responsibilities include:
- Developing and executing the customer support strategy
- Collaborating with other departments to ensure a seamless and cohesive customer journey
- Establishing and tracking key performance indicators (KPIs)
- Leading, mentoring, and developing a high-performing customer support team
- Fostering a positive and inclusive team culture
The ideal candidate will have a proven track record of leading large, distributed customer support teams and driving exceptional service delivery. They will also have excellent communication, interpersonal, and conflict-resolution skills.
This is an exciting opportunity to join a growing company and make a significant impact on our customer support organization.
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Customer Experience Director
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Xico, México Nsc Global A tiempo completoOverview: Nsc Global seeks a seasoned professional for the position of Customer Experience Director. This role is located in the US and requires a unique blend of technical expertise and leadership skills.Salary: The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience.Job Description:This role involves overseeing...
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Human Experience HR Strategic Director
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Xico, México Human Experience A tiempo completoAbout the Company: Human Experience, a pioneering organization in orthopedic solutions, is seeking an experienced HR Strategic Director to drive organizational success through strategic initiatives in talent acquisition, employee engagement, and compliance with labor regulations. This leadership role demands a strategic mindset, exceptional interpersonal...
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Customer Experience Director
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Xico, México Regus A tiempo completoWe are looking for a highly skilled Customer Experience Director to lead our team and ensure the smooth operation of our center. Located in Mexico City, this role offers a great opportunity to work with a dynamic team and contribute to the success of our company.As a key member of our management team, you will be responsible for motivating your team to...
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Director of Engineering Leadership
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Xico, México Western Governors University A tiempo completoWestern Governors University is seeking a highly skilled Director of Engineering Leadership to join our team in Guadalajara, Mexico. As a key member of our engineering department, you will be responsible for leading and developing software engineering leaders, creating high-performing teams, and driving outcomes on time, on scope, and on budget for software...
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Executive Director, Signature Experience Lead
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Xico, México Salesforce A tiempo completoWe are seeking an experienced Executive Director to lead our team of Customer Success Managers in delivering a premium Signature experience to our customers.Job OverviewThe Executive Director will be responsible for leading all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics....
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Senior Customer Experience Manager
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Xico, México Teletech Holdings, Inc. A tiempo completoJob SummaryWe are seeking a Senior Customer Experience Manager to join our team in Mexico City. As a key member of our leadership team, you will be responsible for leading and mentoring a team of customer experience professionals.About the RoleIn this role, you will work closely with our Director, Service Delivery to develop and implement strategies to...
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Strategic Customer Experience Director
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Xico, México Innovamat A tiempo completoAbout the RoleWe are seeking a highly skilled Strategic Customer Experience Director to lead our customer experience team in the United States. As a key member of our pioneering team, you will play a pivotal role in shaping efficient post-sale processes and delivering exceptional client satisfaction.Key Responsibilities:Solve district problematics by...
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Store Leadership Director
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Xico, México Under Armour A tiempo completoUnlock Your Potential with Under ArmourAs a Store Leadership Director, you will be the driving force behind our retail stores' success. This role is responsible for leading a team of sales staff and overseeing store operations to achieve sales and profitability targets.Key Responsibilities:Evaluate and execute strategies to drive sales growth and improve...
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Customer Experience Director, Mexico
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Xico, México Infor A tiempo completoLead a high-performing team of Customer Experience Managers in Mexico, guiding customers to maximize value from Infor investments.About the RoleWe are seeking an experienced leader to oversee customer success initiatives, drive strategic relationships, and optimize processes.Build and manage customer relationships to facilitate feature adoption, new...
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Industrial Director of Operations
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Xico, México Thales A tiempo completoAbout ThalesThales is a leading global company that plays a crucial role in shaping the future of aerospace, transportation, defense, security, and space. Our innovative solutions empower customers worldwide to achieve their goals.Job SummaryWe are seeking an experienced Industrial Director to lead our industrial operations and drive growth. This role...
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Director of Merchant Partnerships
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Xico, México Paypal A tiempo completoAt PayPal, we are revolutionizing the way people and businesses move money globally.We operate a two-sided network at scale, connecting hundreds of millions of merchants and consumers worldwide. Our mission is to democratize financial services, ensuring everyone has access to affordable, convenient, and secure products and services to take control of their...
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Senior Customer Experience Manager
hace 2 semanas
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoCustomer Experience Leadership RoleAt Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we seek an experienced Senior Customer Experience Manager to lead our Customer Experience efforts in Mexico.The ideal candidate will have a strong background in customer experience, program management, and data-driven strategies. Key responsibilities include:Acting...
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Engineering Director of Innovation
hace 5 días
Xico, México Western Governors University A tiempo completoSenior Director, EngineeringWestern Governors University (WGU) is a pioneering online university committed to expanding access to higher education through competency-based degree programs. As a Senior Director of Engineering, you will play a vital part in helping students achieve their goals and creating a better tomorrow.The role involves leading software...
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Customer Experience Manager
hace 2 semanas
Xico, México Teletech Holdings, Inc. A tiempo completoAbout UsTTEC is a global company that helps businesses build customer experiences through technology and humanity. We partner with leading brands to provide exceptional service to millions of customers every day.Job OverviewWe are looking for a Customer Experience Manager to join our team in Mexico City. As a manager, you will be responsible for leading a...
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Customer Service Director
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Xico, México Avantor A tiempo completoAbout the RoleWe are seeking an experienced and dedicated Customer Service Director to join our team at Avantor. This is a full-time hybrid position that requires strong leadership and customer relationship skills.
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Leadership Position for Educational Program Director
hace 3 semanas
Xico, México Teach Away A tiempo completoWe are seeking a highly skilled and experienced Educational Program Director to join our team at Teach Away. The ideal candidate will have a passion for working with young people and possess excellent communication and leadership skills.As an Educational Program Director, you will oversee a team of approximately 20 coaches and an Associate Director. You will...
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Customer Excellence Director
hace 4 semanas
Xico, México Backbase A tiempo completoCompany OverviewBackbase is a leading provider of digital banking and customer experience solutions, empowering financial institutions to deliver exceptional user experiences. Our innovative platform enables banks to stay ahead in the market by providing personalized services, streamlining operations, and driving growth.Job Title: Senior Service Manager -...
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Growth Marketing Director for Customer Experience
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Xico, México Zendesk, Inc. A tiempo completoAbout ZendeskZendesk, Inc. is a leading provider of customer service software that aims to bring calm to the chaotic world of customer interactions. We empower businesses to deliver exceptional experiences through our innovative platform.Job SummaryWe are seeking a skilled Growth Marketing Director for Customer Experience to drive our product-led growth...
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Customer Experience Team Lead
hace 2 meses
Xico, México Factorial Hr A tiempo completoRole OverviewAt Factorial, we're looking for a Team Lead to spearhead our mission of creating the highest satisfaction levels for our Portuguese customers at every touchpoint. As a key member of our Portuguese Customer Experience team, you will report directly to the Director of Account Management and collaborate with other Area Managers to drive business...
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Customer Experience Strategist
hace 3 semanas
Xico, México Citi A tiempo completoAbout the RoleCiti is seeking a highly skilled Customer Experience Strategist to lead key consumer insights projects, driving research and validation initiatives that impact our products, services, and brand. This role requires a deep understanding of customer behavior and a proven ability to articulate complex insights into actionable strategies.Key...