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Technical Account Manager
hace 2 meses
We are seeking a highly skilled Technical Account Manager to join our team at Samsara. As a Technical Account Manager, you will be responsible for building and maintaining relationships with our customers, developing a technical understanding of their Samsara implementations, and transforming their technical support experience.
Key Responsibilities- Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met.
- Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs.
- Cultivate solid and long-lasting relationships with technical stakeholders within your customers' organizations.
- Be fluent in English and Spanish to effectively engage and communicate with a diverse customer base in North America.
- Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement.
- Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities.
- Bachelor's degree in a related field of Management Information Systems or Computer Science.
- Proven experience in technical account management, customer success, or a similar role.
- Exceptional technical literacy, with the ability to understand and troubleshoot hardware and software.
- Strong written and verbal communication skills in both English and Spanish.
- Demonstrated ability to build and maintain customer relationships.
- Business acumen with a focus on understanding customer needs through a data-informed approach.
- Python coding skills, allowing you to provide enhanced technical support and solutions to our customers.
- Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment.
- Organized, with a commitment to maintaining accurate account records.
- A team player who can collaborate effectively in a fast-paced environment.
Samsara is a pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data and develop actionable insights to improve their operations. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
We welcome everyone regardless of their background and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
