Customer Service Representative
hace 1 mes
We are seeking a dedicated and customer-focused individual to join our Engagement Center team as a Consumer Care Agent. As a key member of our team, you will be responsible for providing exceptional support to our consumers through inbound calls, website registration inquiries, and general questions or concerns regarding our RJR Brands.
As a Consumer Care Agent, you will be accountable for handling support/service escalations, transferring calls to the Tier 2 department, tracking and reporting system issues, and staying current with system information, changes, and updates. You will also be responsible for following service level agreements, supporting and helping with process documentation, aligning with the assigned schedule to cover the hours of operation, complying with account KPIs, and supporting with any other new process at the time the client requires it.
We are looking for an individual with at least 1 year of contact center/customer service experience, with a strong background in inbound and outbound customer service. You should be hardworking with initiative and able to work under pressure. A C1 English Level is also required. Salesforce Knowledge and SAP Knowledge are beneficial but not necessary.
At BAT, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. We are a global Top Employer with 53,000 BAT people across more than 180 markets, and we are proud to be a diversity leader in the Financial Times and International Women's Day Best Practice winner.
Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference and be a part of our journey to create a better tomorrow.
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Customer Service Representative
hace 4 semanas
Monterrey, Nuevo León, México Segoso Caribbean A tiempo completoAre you a motivated and customer-focused individual looking for a new challenge? Look no further!We are seeking a skilled Customer Service Representative to join our team at Segoso Caribbean.As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to resolve their queries and...
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Customer Service Representative
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Customer Service Representative
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Monterrey, Nuevo León, México Terex Corporation A tiempo completoJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing telematics activations for customers, including issue resolution and communications.Key Responsibilities:Record customer information/cases in CRM...
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Customer Service Representative
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Monterrey, Nuevo León, México Uline A tiempo completo**Customer Service Representative**At Uline, we're dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you'll be the face of our company, handling customer orders and inquiries with professionalism and care.**Key Responsibilities**- Process customer orders and inquiries in a collaborative call center using...
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Monterrey, Nuevo León, México Bellisima A tiempo completoAbout the Role:We are seeking a skilled Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional service to our customers via phone, email, and chat.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer issues and concerns in a fair and efficient...
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Customer Service Representative
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Monterrey, Nuevo León, México Gss A tiempo completoGss is seeking a Customer Service Representative to join our team in a full-time capacity. The ideal candidate will have excellent communication skills, be able to work autonomously and as part of a team, and possess a strong ability to multitask.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to...
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Customer Service Representative
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Monterrey, Nuevo León, México Segoso Caribbean A tiempo completoAt Segoso Mexico, we're committed to delivering exceptional service and reliability through our core values: Leadership, Training, Talent Acquisition, Rewards, and Technology. We're seeking a Customer Service Representative to join our team in Monterrey, where you'll provide top-notch service to our customers. As a key member of our team, you'll be...
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Customer Service Representative
hace 3 semanas
Monterrey, Nuevo León, México Segoso Caribbean A tiempo completoAbout Segoso MexicoAt Segoso Mexico, we strive to deliver exceptional operational excellence by setting the highest standards in service and reliability. Our core values are Leadership, Training, Talent Acquisition, Rewards, and Technology.We currently have an opening for a Customer Service Representative to join our team at our Monterrey Call Center. This...
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Customer Service Representative
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Monterrey, Nuevo León, México Tata Consultancy Services (Tcs) A tiempo completoAbout TCSTata Consultancy Service (TCS) is a leading IT service consulting and business solution provider that partners with large businesses in their transformation journeys.Title: Customer Service RepresentativeKey Responsabilities:Providing excellent customer serviceResponding to customer inquiriesResolving customer issuesRequirements:Good knowledge of...
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Customer Service Representative
hace 2 semanas
Monterrey, Nuevo León, México Uline A tiempo completoPosition DetailsAs a Customer Service Representative at Uline, you will be responsible for providing exceptional customer service to our clients. Your role will involve answering customer inquiries, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat.Resolve customer issues in a...
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Customer Service Representative
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Monterrey, Nuevo León, México Fedex Express Lac A tiempo completoJob Description: We are seeking a skilled Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Key Responsibilities:Provide exceptional customer service to meet and exceed customer...
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Customer Service Representative
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Monterrey, Nuevo León, México Uline A tiempo completoCustomer Service Representative Job SummaryUline is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Process customer orders and inquiries in a collaborative call center...
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Customer Service Representative
hace 4 semanas
Monterrey, Nuevo León, México Fedex Express Lac A tiempo completoJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and...
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Customer Service Representative
hace 1 mes
Monterrey, Nuevo León, México Vontier A tiempo completoJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...
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Customer Service Representative
hace 1 mes
Monterrey, Nuevo León, México Segoso Caribbean A tiempo completoWe are seeking a skilled Customer Service Representative to join our team at Segoso Caribbean. This role involves providing exceptional customer service through chat, ensuring that customers receive timely and effective support. Key responsibilities include: Providing chat support to customers Resolving customer complaints and issues Maintaining a positive...
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Customer Service Representative
hace 4 semanas
Monterrey, Nuevo León, México Page Personnel A tiempo completoPage Personnel is seeking a skilled Customer Service Representative to provide top-notch support to our clients.As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service via phone, email, and chat.To succeed in this role, you will need:Intermediate to advanced English language...
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Customer Service Representative
hace 4 semanas
Monterrey, Nuevo León, México Sonoco A tiempo completoAs a key member of Sonoco's Customer Service Team, the Sales Customer Service Representative will collaborate with the sales organization to facilitate daily interactions with customers.**Key Responsibilities:**• Work closely with Plant and Logistics teams to satisfy customer needs• Enter customer orders and requirements into the Order Management...
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Customer Service Representative
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Monterrey, Nuevo León, México British American Tobacco A tiempo completoAbout the Role:We are seeking a Customer Service Representative to join our Engagement Centre team in Monterrey, Mexico. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to resolve their inquiries and issues.Key Responsibilities:Provide timely and effective customer...
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Customer Service Representative
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Monterrey, Nuevo León, México Vertiv A tiempo completoJob Summary: We are seeking a skilled Customer Service Representative to join our team at Vertiv. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service via phone, email, and chatResolve customer complaints...