Senior Technical Consultant

hace 4 días


Santiago de Querétaro, Querétaro de Arteaga, México Avery Dennison A tiempo completo

Job Overview

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We are seeking a skilled Tech Services Representative to join our team at Avery Dennison. This role is ideal for individuals with a strong background in technical support and customer service.

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About the Role

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In this position, you will be responsible for providing exceptional customer service by identifying and resolving technical issues related to our products. Your expertise will enable customers to get the most out of our offerings, ensuring their satisfaction and loyalty.

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Main Responsibilities

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  • Research customer technical specifications and requirements to provide tailored solutions.">
  • Solve customer problems and issues through effective troubleshooting and corrective actions.">
  • Develop potential technical specifications, pricing considerations, and contract requirements.">
  • Timely resolution of formal customer and end-user complaints.">
  • Work directly with customers and end-users to define, quantify, and shape market segment requirements.">
  • Coordinate and select customer and end-user trials and innovation days.">
  • Perform analysis, consult with end-user IT staffs and vendors as needed, and provide systems integration services.">
  • Identify opportunities for professional services revenues.">
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Requirements

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To succeed in this role, you will need:

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  • A Bachelor's degree in electronic engineering or a related field (preferred).">
  • At least 5 years of related technical experience.">
  • Strong customer relationship-building experience.">
  • Excellent problem-solving, analytical, and mathematical skills.">
  • Strong teamwork and relationship-building skills.">
  • Strong training and project management experience and skills.">
  • Strong customer focus and orientation.">
  • Strong attention to detail and organizational skills.">
  • Understanding of applicable computer systems, such as Microsoft Office, and function-specific software.">
  • Basic knowledge of programming software.">
  • Excellent written and verbal communication and presentation skills.">
  • Availability to travel.">
  • Age: 28-40 years old.">
  • Fluent English (written/spoken): 80%.">
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What We Offer

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Avery Dennison offers a competitive salary range of $65,000 - $95,000 per annum, depending on location and experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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Disclaimer

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Avery Dennison is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status.



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