Senior Technical Support Specialist

hace 11 horas


Santiago de Querétaro, Querétaro de Arteaga, México Siemens Energy A tiempo completo

Technical Support Specialist Role

We are seeking a technical expert to join our Latin America Technical Services team. As a Regional Application Engineer MGT, you will be responsible for providing technical solutions to customers, supporting our field service teams, and monitoring the entire Latin America fleet.

About the Job

Key responsibilities include:

  • Supporting regional clients with technical inquiries related to outages in sync with local and PL Technical Support Group.
  • Participating in outages preparation meetings and supporting local outages execution.
  • Creating and following up on SFDC cases with operational/mech support.
  • Fault Reports creation during major events.
  • Spare Parts definition for creating selling Opportunities.
  • Tools and Instrument support for regional Siemens.
  • Processes and way of working clarification to regional Siemens and Sweden Product Competence Center.
  • Day to day customer care and tech inquiries from Customer.

What We Offer

We offer a dynamic and challenging work environment with opportunities for growth and development. You will be part of a team that values customer satisfaction and results-oriented approach.

Requirements

Key qualifications include:

  • University Degree in Electrical or Mechanical Engineering.
  • Professional Experience 5 years in Thermal Power Plants positions.
  • Technical Knowledge: Gas Turbines, IT tools.
  • Soft Skills: results-focused, customer satisfaction-oriented, multicultural approach.

Language

English is the primary language of communication in this role.



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