Technical Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Hashmap A tiempo completo

About Hashmap

Hashmap is a leading provider of healthcare clinical service solutions, dedicated to delivering exceptional support to our customers. Our team of experts works tirelessly to ensure that our services meet the highest standards of quality and reliability.

Job Summary

We are seeking an experienced Technical Support Specialist to join our team in providing top-notch technical support for our healthcare clients. As a key member of our clinical service desk, you will be responsible for handling inbound customer calls, resolving technical issues, and ensuring seamless communication with our customers.

Responsibilities

  • Provide technical support to our healthcare clients via phone, email, or chat
  • Responsible for resolving technical issues efficiently and effectively
  • Work closely with our internal teams to resolve complex technical issues
  • Maintain accurate records of customer interactions and issue resolutions
  • Contribute to the development of knowledge base articles and other technical documentation

Requirements

We require:

  • Minimum 4 years of experience in a technical support role, preferably in a healthcare setting
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Able to work in a fast-paced environment with multiple priorities
  • High school diploma or equivalent required

Preferred Qualifications

We prefer:

  • Experience working in a call center environment
  • Proficient typing and English language skills
  • Strong listening capabilities to fully understand customer needs
  • Ability to work optimally in a fast-paced environment

Compensation

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. This position is only available to those interested in direct staff employment opportunities with Hashmap, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered.

Benefits

We offer a full comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities. Our benefits package starts from your first day of employment.



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