Healthcare Service Desk Representative

hace 6 días


Guadalajara, Jalisco, México NTT DATA A tiempo completo

NTT DATA Services is a global leader in digital transformation and IT services, with a focus on healthcare solutions.

Salary: $50,000 - $65,000 per year

About the Job:

Job Overview

We are seeking an experienced Healthcare Service Desk Representative to join our team. This role will be responsible for providing clinical support to our customers through inbound customer calls.

Responsibilities:

  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications.
  • Track and document incidents, and close or escalate them in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Read text on computer screens for extended periods.
  • Remain at designated workspace and in the phone queue for an 8-10 hour period with scheduled breaks.

Requirements:

  • Minimum 1 year call center-customer service experience.
  • Experience in a call center environment.
  • Effective communication and interpersonal skills.
  • Proficient typing and English language skills.
  • Strong listening capabilities to fully understand caller's needs.

Preferred Qualifications:

  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Minimum of 1 year of technical troubleshooting experience.
  • High school diploma or equivalent required.

Benefits:

NTT DATA Services offers a comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as 401(k) matching and paid time off.

About NTT DATA Services:

We are an equal opportunity employer and welcome candidates from diverse backgrounds. Our company culture values innovation, teamwork, and customer satisfaction.



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