Healthcare Clinical Support Specialist

hace 7 días


Guadalajara, Jalisco, México Ntt Data A tiempo completo
About the Role

We are seeking a skilled Healthcare Clinical Support Specialist to join our team at NTT DATA, Inc. This role involves handling inbound customer calls as part of our Provider Clinical Service Desk.

Responsibilities
  • Track and document comments, and close or escalate incident tickets and related issues in a timely manner
  • Drive resolution of incidents on a 24/7 desk
  • Read text on computer screens for extended periods
  • Work in a quiet, private workspace with high-speed, wired internet
  • Travel up to 10% of the time (if required)
  • Lift up to 25 lbs. if needed for equipment setup
Qualifications
  • Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience
  • Minimum of 1 year of technical troubleshooting experience
  • High school diploma or equivalent required
Preferred Skills
  • Experience in a call center environment
  • Effective communication and interpersonal skills
  • Proficient typing and English language skills (both verbally and in writing)
  • Strong listening capabilities to fully understand caller's needs/request
  • Exceptional ability to work optimally in a fast-paced environment
Basic Qualifications
  • Minimum 1 year call center/customer service experience
Compensation and Benefits

We offer a competitive salary range of $45,000 - $65,000 per annum, depending on location and experience. Additionally, we provide a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.

Working with Us

This position is open to direct staff employment opportunities only. We do not consider 1099 or corp-2-corp contractors. Our company values diversity and inclusion, and we strive to create a work environment that is welcoming and inclusive for all employees.



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