Senior Program Manager, International Sales

hace 1 semana

Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

Amazon Global Selling:

The Marketplace, commonly referred to as "Selling on Amazon," operates in numerous countries and constitutes a significant portion of Amazon's overall unit sales, which continues to expand.

Each year, thousands of businesses join this marketplace, contributing millions of new products. Our ambition is to provide customers with the largest selection available globally.

We are dedicated to enhancing the Seller experience and empowering LATAM Sellers to thrive in the U.S. market through the Global Selling Program.

Fulfillment by Amazon (FBA) delivers logistics services to third-party selling partners within our marketplace, extending to Mexico and beyond.

We manage product shipments on behalf of our partners and oversee the supply chain for customer returns.

Processes may be established or refined.

We are in search of a seasoned Program Manager to join the FBA Business team, focused on developing solutions that assist FBA selling partners in scaling their operations on Amazon.

This role will be responsible for creating and driving initiatives that will directly influence the experiences of both selling partners and customers.

The Program Manager will oversee program plans, enhance stakeholder communication, and coordinate essential operational processes and compliance implications for our organization.

Additionally, this position will entail aligning programs and roadmaps while collaborating with various business and development teams across the organization to ensure comprehensive delivery.

Key Responsibilities:

  • Identify, prioritize, and execute new opportunities to accelerate FBA growth and enhance process efficiencies in LATAM Global Selling.
  • Gain a thorough understanding of the processes, tools, data, and teams involved in the FBA framework (both domestically and internationally). Identify gaps and opportunities, initiating impactful projects based on analysis.
  • Work independently on new or ambiguous initiatives, devising scalable solutions in a rapidly changing environment while focusing on customer needs.
  • Exhibit a strong sense of ownership to manage multiple time-sensitive tasks across various business units.
  • Engage with key stakeholders regularly to review operational and business metrics, establishing processes and mechanisms to ensure objectives are achieved.
  • Develop innovative programs and solutions, create strategic roadmaps, and lead high-profile meetings to align project requirements while collaborating effectively with stakeholders, business groups, product managers, operations associates, and technical leads.
BASIC QUALIFICATIONS

  • Bachelor's degree
  • 8+ years of experience in program or project management
  • 6+ years of experience collaborating cross-functionally with non-technical teams
  • Proficiency in utilizing data and metrics to drive improvements
  • Experience in owning program strategy, overseeing end-to-end delivery, and communicating outcomes to senior leadership
  • Intermediate knowledge of Excel (e.g., pivot tables, charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Advanced proficiency in English (written and spoken)
PREFERRED QUALIFICATIONS

  • 6+ years of experience in driving process improvements
  • Knowledge of SQL

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