Application Support Specialist for Ready Mix Operations

hace 6 días


Monterrey, Nuevo León, México Cemex, Inc. A tiempo completo

Cemex, Inc. is seeking an experienced Application Support Specialist to join our team in this key role.

Salary: $80,000 - $110,000 per year

About the Role

We are looking for a skilled professional with expertise in IT projects and ServiceNow CMDB / Service Mapping knowledge to provide end-to-end service performance and support services for our Ready Mix applications.

Main Responsibilities
  • Ensure seamless service delivery from Help Desk to Level 3 using ITIL Process
  • Analyze business application behavior and identify issues to resolve stability and performance problems
  • Collaborate with teams to integrate End-to-End service and provide visibility of performance metrics
  • Manage Continuous Improvement Projects and maintain application documentation
Qualifications
  • English and Spanish required; IT Engineering academic background preferred
  • Experience in IT projects and knowledge of ServiceNow CMDB / Service Mapping desirable
  • Strong analytical skills, leadership abilities, and presentation skills
About Cemex, Inc.

Cemex, Inc. values diversity, equity, and inclusion. We promote a culture of respect and non-discrimination, encouraging talented individuals to join our team.



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