Application Support Specialist for Ready Mix Operations
hace 6 días
Cemex, Inc. is seeking an experienced Application Support Specialist to join our team in this key role.
Salary: $80,000 - $110,000 per year
About the RoleWe are looking for a skilled professional with expertise in IT projects and ServiceNow CMDB / Service Mapping knowledge to provide end-to-end service performance and support services for our Ready Mix applications.
Main Responsibilities- Ensure seamless service delivery from Help Desk to Level 3 using ITIL Process
- Analyze business application behavior and identify issues to resolve stability and performance problems
- Collaborate with teams to integrate End-to-End service and provide visibility of performance metrics
- Manage Continuous Improvement Projects and maintain application documentation
- English and Spanish required; IT Engineering academic background preferred
- Experience in IT projects and knowledge of ServiceNow CMDB / Service Mapping desirable
- Strong analytical skills, leadership abilities, and presentation skills
Cemex, Inc. values diversity, equity, and inclusion. We promote a culture of respect and non-discrimination, encouraging talented individuals to join our team.
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