Customer Service Representative

hace 1 mes

Tijuana, Baja California, México Taskus A tiempo completo

At TaskUs, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call. You will be responsible for managing and maintaining a test lab of devices running services to be used for reproducing customer issues.

Key Responsibilities:

  • Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
  • Ensure that all log-in and passwords (both internal & external) are kept confidential.
  • Document all information on customer interaction according to standard operating procedures.

We Offer:

  • All the necessary hardware to be successful.
  • Minor and Major medical expense Insurance plus Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state.
  • Comprehensive training and development opportunities.

Requirements:

  • Must be willing to complete assessments that include a typing test of 25+ wpm.
  • Great communication skills, written and orally.
  • Demonstrate strong abilities to work independently and as a remote team player.
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
  • Must be at least 18 years of age.
  • Must have at least a High school diploma or GED.
  • Must be willing to participate in a background screening.

Preferred Qualifications:

  • Experience in customer service, sales, billing, collections, and technical support.

At TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

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