Senior Solar Customer Support Associate

hace 2 días


Tijuana, Baja California, México Solnova A tiempo completo

We are Solnova, a leading solar company seeking highly skilled and dedicated professionals to join our team as Senior Solar Customer Support Associates. These exceptional individuals will play a crucial role in delivering exceptional customer experiences, resolving complex inquiries, and ensuring seamless communication.

**Key Responsibilities:**

• Resolve routine, complex, and unique questions/issues in a timely and professional manner.

• Ensure first-call resolution and customer satisfaction on all transactions handled, fostering strong relationships with customers.

• Employ active listening skills, empathy, and compassion when addressing customer concerns or issues.

• Process changes to customer financing agreements accurately and efficiently, identifying signatures and verifying documentation.

• Collaborate with peers and management on special projects and committees to drive business growth and excellence.

• Prioritize tasks effectively, manage multiple responsibilities, and maintain adaptability to meet the dynamic needs of the business.

**Required Skills and Qualifications:**

• Excellent communication skills (written and verbal) with the ability to convey complex information in a clear and concise manner.

• Strong problem-solving skills with the ability to analyze complex situations and develop effective solutions.

• Ability to work independently and as part of a team, fostering a collaborative environment.

• Proficiency in using various software applications, including those related to customer service and data management.

• Familiarity with solar industry practices and regulations is highly desirable.

**Work Environment and Benefits:**

• Work location: In-person at Solnova's office.

• Salary range: $16,000.00 - $18,000.00 per month.

• A competitive benefits package that includes opportunities for professional growth and development.



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