Customer Service Representative

hace 2 semanas


Juárez, Chihuahua, México Genpact A tiempo completo

Genpact, a global professional services and solutions firm, seeks a skilled individual for the role of Customer Service Representative to join our team. Our goal is to provide exceptional customer experiences through effective communication and problem-solving skills.

Responsibilities:

  • Process payments on behalf of customers by making calls to different service providers in the United States.
  • Ensure fluency in English to carry conversations, answer questions, and document call results.
  • Follow up on incidents from reporting to closure, documenting ticket status and follow-ups.
  • Register cases, inquiries, and calls in the tracking tool.

Qualifications:

  • Previous experience in customer service with advanced English skills.
  • Proficient English for communication on emails and calls.
  • Schedule availability and a team player with problem-solving attitude.


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