Customer Service Representative

hace 1 mes


Juárez, Chihuahua, México Johnson Controls A tiempo completo

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Johnson Controls. As a key member of our Customer Service team, you will be responsible for ensuring seamless communication between our warehouse and customer service teams.

Key Responsibilities:

  • Effectively follow up on transactions to ensure timely delivery of products to customers.
  • Monitor customer backorders and coordinate with internal teams to resolve issues.
  • Handle customer order cancellations and process returns.
  • Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Process and manage customer orders, including order input in SAP and sending order confirmations to customers.
  • Maintain accurate records and reports to ensure compliance with company policies and procedures.

Requirements:

  • Fluent in English (conversational)
  • Customer-oriented experience with a focus on details
  • PC skills – MS office
  • Communication and interpersonal skills
  • Problem-solving
  • Experience in international calls
  • SAP (desirable)

What We Offer:

As a Customer Service Representative at Johnson Controls, you will have the opportunity to work in a dynamic and fast-paced environment with a team of experienced professionals. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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