Senior HR Operations Specialist

hace 3 días

San Pedro Garza García, Nuevo León, México Carrier A tiempo completo

Job Summary

We are seeking a highly skilled and motivated HR Operations Specialist to join our team in Mexico. As a key member of our Human Resource Operations shared service function, you will provide support to employees, managers, and HR professionals across the business.

Key Responsibilities

  • Provide a consistent, timely, accurate, and customer-focused HR administration service to key stakeholders and customers.
  • Support the processing of organizational HR information utilizing various HR systems.
  • Validate and audit data to ensure data integrity.
  • Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.
  • Interpret and ensure compliance to simple and complex policies and procedures.
  • Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests, and help resolve employee, manager, and HR needs.
  • Utilize the case management system to document and escalate inquiries.
  • Educate employees on HR services and encourage use of self-service tools.
  • Identify opportunities for enhancements, automation, and continued self-service.
  • Be a subject matter expert for all relevant services, processes, and policies.
  • Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.
  • Responsible for achieving internally-set quality standards and identified goals and metrics.
  • Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.
  • Support the onboarding process for the business.
  • Special Projects and any other duties assigned by the manager.

Requirements

  • University Degree.
  • 2 years of experience in the area.
  • Advanced and conversational English.
  • Basic knowledge of leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills, capable of dealing with external sources and all levels of employees. Excellent analytical and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Previous experience with case management tool.
  • Previous experience with shared services team helpful.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

  • Have peace of mind and body with our health insurance.
  • Drive forward your career through professional development opportunities.

Our Commitment to You

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.

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