Data Specialist
hace 6 horas
Job Summary
We are seeking a highly skilled Data Specialist to join our team at Teamwork Commerce in Queretaro, Mexico. As a key member of our team, you will be responsible for ensuring the smooth operation of our integrations and providing top-notch support to our clients.
Key Responsibilities
- Integration Support: Monitor and troubleshoot integrations-related support tickets, investigate reported issues, and resolve them when possible. Escalate complex issues to senior team members when necessary.
- Client Communication: Communicate root cause, next steps, and resolution of issues with clients in a clear and concise manner.
- Documentation and Change Management: Manage documentation and implementation of minor Change Requests for ecomm and retail Integrations, working closely with the Data Analyst team.
- UAT Support: Provide integration UAT support in coordination with the client for new implementation and change requests.
- Documentation and Knowledge Management: Assist in maintaining integration documentation and support the Data Analyst team as needed.
Qualifications and Skills
- Experience: 4+ years of experience in business analysis, functional consulting, software analysis, technical project management, or integration-related positions.
- Technical Skills: Understanding of web technologies such as REST, APIs, Webhooks, and Cron jobs. Ability to define functional and non-functional requirements.
- Soft Skills: Good communication skills to be a point of contact with stakeholders (customers, directives associates, department heads).
Desirable Qualifications
- Experience in Ecommerce, Retail, CRM, OMS, SAP, SaaS
- Experience in Software Development
- Experience in Jira task and ticket management
What We Offer
As a Data Specialist at Teamwork Commerce, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our company.
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