Technical Support Team Lead
hace 5 días
Eaton's Corporate Sector division is seeking a Technical Support Supervisor to lead the Customer Care Technical Support Center in Queretaro, Mexico.
**Key Responsibilities:**
- Provide direction and manage day-to-day functions of the Customer Care Technical Support Center.
- Work closely with support management in various Eaton Care support locations, including National Sales and Project Management Organization.
- Develop and implement strategies to drive long-term business growth through quality interactions with customers and US counterparts.
- Lead and develop effective relationships with EatonCare, Sales, Technical, and PMO US support teams.
- Drive productivity within the group by utilizing electronic tools to support efficient and profitable business growth.
- Develop and retain top-quality team members who excel at providing customer value through process execution, commercial savvy, and effective relationship building.
- Communicate with customers as necessary and support escalations.
- Maintain a safe, clean working environment in compliance with Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.
**Qualifications:**
- Bachelor's Degree in Engineering from an accredited institution.
- Minimum 5 years of manager of people experience.
- Minimum 7 years of customer support or interaction experience.
- Strong customer service ethos with a track record of process improvement.
- Experience with SAP and/or Vista, as well as Microsoft Office.
- Strong analytical skills, logical thinking, and process-oriented mindset.
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