Retail Operations Manager
hace 1 semana
Trek Bicycle Corp (Mexico) is seeking a highly skilled Retail Operations Manager to lead our team of Store Managers in Monterrey, Mexico. As a key member of our leadership team, you will be responsible for driving sales and financial growth, while ensuring exceptional customer service and a positive work environment.
Key Responsibilities- Lead and develop a team of Store Managers to achieve sales and financial goals
- Partner with Store Managers to provide guidance on delivering outstanding customer service and meeting operating objectives
- Drive sales growth through effective promotional strategies and community building initiatives
- Develop and execute plans to improve store and area performance
- Analyze P&L results and trends to increase and maximize sales
- Coach Store Managers to handle HR and performance-related issues
- Hold Store Managers accountable for controlling labor hours, recruiting, store budget, and inventory
- Develop a bench of high-performing leaders for succession planning and new store openings
- 3+ years of multi-unit retail experience with a passion for driving sales and customer satisfaction
- Excellent relationship building and leadership skills
- Exceptional organization, time management, and follow-up skills
- Familiarity with the Monterrey cycling community and local market trends
- Ability to travel to Trek MX office in SLP, Mexico, and work flexible hours, including weekends and holidays
Trek Bicycle Corp (Mexico) is a leading manufacturer of high-quality bicycles and cycling equipment. We are committed to providing exceptional customer service and creating a positive work environment for our employees.
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