Training Specialist

hace 2 semanas


Monterrey, Nuevo León, México British American Tobacco A tiempo completo

**ROLE PROFILE**

**JOB TITLE: Training Specialist**

**COMPANY: British American Tobacco**

**ROLE SUMMARY**

**The engagement centre is fully dedicated to provide world-class customer service to our consumers and distributors in the US. We provide multi-channel support and have the best team of people ready to assist them.**

**The Training Coordinator's primary role is to be responsible for the training design and delivery of the engagement centre's agents and staff, this includes new hire training, keeping the team updated on changes and new releases, as well as additional skills. In addition, the training coordinator will develop course schedules and sessions and will ensure all trainees understand and grasp the required concepts comprehensively.**

**KEY RESPONSIBILITIES**

• Assist the Staff Manager and resolve all training requirements for the engagement centre.

• Develop and maintain documents for various processes, assist in preparing development plans.

• Ensure SOPs and processes are compliant with the latest business and government updates.

• Create a world-class training delivery program.

• Design and maintain training courses for all materials and develop appropriate manuals and handouts.

• Facilitate training sessions.

• Measure training effectiveness and new hires' quality operations delivery.

• Promote a positive company culture and employee engagement experience.

**REQUIREMENTS**

• C1 level English.

• 2 years of experience in training, training development, or a similar position.

• Experience designing training activities to promote engagement.

• High proficiency in PC skills and detailed knowledge of Microsoft Office, specifically Excel and PowerPoint.

• Familiarity with interactive learning activities.

• Ability to adapt to change and successfully set and adjust priorities as needed.

• Excellent communication skills, written and orally.

• Bachelor's degree in Psychology, Neurolinguistics, or related fields.

**PREFERRED QUALIFICATIONS**

• Knowledge of Learning Management Systems.

• Experience creating relational database queries.


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