Global Optimization and Call Management Analyst
hace 1 mes
- About This Role: As a member of the Global Optimization and Call Management Team, you will play a key part in ensuring that workforce planning and operational performance goals are met effectively and efficiently across LAC.
- Key Responsibilities:
- Support payroll processes for LAC Markets and provide real-time support to operations.
- Assure the execution and creation of short-term planned activities for the units we support.
- Monitor day-to-day assignments for agents, considering key metrics of the call center.
- What We Offer:
- A competitive base salary and bonus incentives.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A flexible working model with hybrid, onsite, or virtual arrangements, depending on the business need.
- Generous paid parental leave policies and free access to on-site wellness centers.
- Requirements:
- Highly developed analytical and problem-solving skills, with excellent PC skills, including advanced knowledge of Microsoft Excel, PowerPoint, and Word.
- Strong interpersonal and communication skills, with the ability to work independently and as part of a team.
- The ability to make quick decisions with little or imprecise information and to take calculated risks.
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