Collections Specialist 3

hace 1 día


Monterrey, Nuevo León, México 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completo

### Job Summary

We are seeking a highly skilled Collections Specialist 3 to join our team at 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. As a key member of our collections team, you will be responsible for resolving delinquency issues through advanced negotiation skills and researching problems to develop external contacts.

### Key Responsibilities

* Utilize advanced negotiation skills to resolve delinquency issues
* Research problems, such as skip tracing, to develop external contacts
* Share knowledge with less experienced collectors
* Interpret procedures and instructions to resolve delinquencies
* Increase the recovery of the past due portfolio of the different collection portfolios
* Comply with the goals and parameters of the established operational process
* Ensure compliance with quality objectives and institutional policies
* Provide telephone collection service to clients

### Qualifications

* Work under pressure, decision making, problem solving, negotiation
* Client needs or organizational issues while remaining focused, frustration tolerance
* 1 year experience

### Education

* High School diploma or equivalent
* Experience in collections, preferably in banking
* Telephone customer service
* Knowledge of Contact Center indicators

### Job Family Group

Operations - Collections Default

### Job Family

Core Collections

### Time Type

Full time

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review.


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