Senior Business Analyst

hace 2 meses


Ciudad de México, Ciudad de México Netcracker Technology A tiempo completo
{"title": "Senior Business Analyst", "content": "

Unlock the Power of Digital Transformation

Netcracker Technology is seeking a highly skilled Senior Business Analyst to join our team. As a key member of our Professional Services Organization, you will play a critical role in identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of our projects.

Key Responsibilities:

  • Participate in OSS Implementation projects
  • Lead Service Assurance Requirements Analysis and Solution Design
  • Work on design specifications of Service Assurance solution for OSS applications, Network Monitoring, Trouble Ticket systems, SLA management
  • Validate design specifications prepared by other analysts
  • Responsible for creating Requirements, Use cases, High level Design, User Interface designs for Implementation projects
  • Participate and support solution development process involving scoping, design, development & testing
  • Participate in pre-sales, knowledge transfer, documentation & information sharing activities
  • Analyze customer technology, assurance stack of the systems, network topologies
  • Develop technical presentations & proposals & perform customer presentation

Requirements:

  • Good knowledge of Service Assurance processes regarding eTOM/ITIL standards
  • Deep understanding of the Communications Service Provider's key drivers and needs
  • OSS Service Assurance Experience: Network Events and Alarm management, Trouble Ticketing, SLA Management, knowledge of Fault Management, Performance Management functions
  • Deep understanding core uses-cases in Fault/Performance Management
  • Experience of working with leading Service Assurance COTS in the market: e.g. IBM, CA, HP, Remedy etc. would be a plus
  • Deep understanding of IP, Ethernet and GPON technologies
  • Understanding events/alarms integration technologies
  • Client facing experience (to conduct and facilitate sessions, resolve conflicts and present solution using presentations, demos etc.)
  • Experience of product or project implementation of OSS systems
  • 5+ years' experience in IT/telecommunications
  • Analytical and problem-solving skills
  • Understanding of IT Technologies and integration standards would be a plus
  • Fluent English
  • Availability to work from office (Hybrid mode)

Education:

  • Bachelor's degree in Computer Science or related field

About Netcracker Technology:

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks.

Connect with us on LinkedIn and stay up to date on our company news.

#LI-TM1
#LI-Onsite

"}
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