Customer Service Representative

hace 14 horas


Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

About the Role

Sensata Technologies is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers.

Key Responsibilities:

  • Serve as the primary point of contact for customers related to delivery and order status.
  • Provide guidance to customers on stock quantities, production lead-time, and transportation options.
  • Review daily customer demand and validate deviations from agreed-upon plans.
  • Ensure proactive internal notification of customer delivery risks and communicate supply chain updates to customers.
  • Collaborate with cross-functional teams to plan meetings and provide critical feedback to drive business growth.
  • Resolve customer concerns and claims related to delivery in a timely and efficient manner.
  • Execute manual order entry processes with high accuracy and meet required timelines.

Requirements:

  • A university degree or equivalent relevant work experience.
  • Strong communication, organizational, and time management skills.
  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
  • Strong interpersonal and collaboration skills to work effectively with all levels of the organization.

Salary Estimate: $55,000 - $65,000 per year, based on location and experience.



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