Business Development IT Specialist
hace 2 días
We are seeking a highly skilled Business Development IT Specialist to join our team in CDMX. As an integral part of our global organization, you will be responsible for delivering reliable infrastructure and application operations according to business expectations across the application portfolio.
In this role, you will work closely with different partners and teams to implement IT standards for SAP systems. You will also collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
You will drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Additionally, you will ensure documentation, processes, and procedures are updated regularly.
Responsibilities- Daily operations and maintenance of SAP systems, ensuring high availability and performance.
- Collaboration with cross-functional teams to implement IT standards and best practices.
- Incident, change, and problem management to maintain high-quality services.
- Monitoring and analyzing business operational and technical key metrics.
- Documenting and updating processes, procedures, and knowledge base.
- Bachelor's degree in Computer Science or related field.
- Fluent English language skills.
- At least 2 years of experience in IT Services Management.
- Strong understanding of ITIL processes, including incident, problem, and change management.
- Experience with SAP systems and IT service management tools.
- Excellent communication, analytical, and problem-solving skills.
As a valued member of our team, you will receive:
- An estimated salary range of $80,000 - $110,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career.
- A dynamic and inclusive work environment that values diversity and collaboration.
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