Customer Service Ambassador
hace 2 meses
We are seeking a highly skilled and experienced Customer Support Representative to join our Helpware team. As a key member of our customer experience team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Support: Provide personalized, friendly, and informative support to customers via various channels, ensuring a positive experience.
- Knowledge Development: Develop and maintain comprehensive knowledge of company services and products, including package directions, promotions, and prices through training.
- Case Management: Research and resolve customer inquiries, escalating cases as needed, while adhering to corporate guidelines and regulations.
- Communication: Manage priorities, working independently and with moderate supervision, to ensure timely and accurate communication with customers.
- Quality Assurance: Stay up-to-date with client trainings and adhere to daily/weekly/monthly KPIs to achieve exceptional results.
- 2+ years of customer service/call center experience
- Excellent people skills and customer service skills
- Experience in email and written communication
- Objection handling and personal soft skills
- Adherence to daily/weekly/monthly KPIs to achieve exceptional results
- Google and MS Office skills
- Ability to learn and adapt quickly
- American English accent
- Ability to handle and resolve difficult and sensitive issues with customers
- Ability to handle constructive feedback with a positive attitude
- Skillful in deflecting consumer escalations
- Good inflection on phones
- Chat experience
- Possess a strong work ethic and team player mentality
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