Customer Service Ambassador

hace 2 semanas


Guadalajara, Jalisco, México Helpware A tiempo completo

**About Us**
At Helpware, we prioritize people over profits. Our mission is to revolutionize the outsourcing industry by putting employee satisfaction at the forefront of our operations. We believe that enhancing our employee experience is the key to delivering exceptional service to our clients. Our goal is to create a better kind of outsourcing, centered around people.

**Job Summary**:

We are seeking a highly skilled Customer Service Representative to join our team. As a CSR, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction. Your primary responsibility will be to provide exceptional customer service and support.

**Key Responsibilities**:

- Respond to customer needs in a timely and efficient manner
- Provide cutting-edge service in a friendly, confident, and knowledgeable manner
- Work a 40-hour work week with shifting schedules

**Requirements**:

- At least 1+ years of BPO experience in customer service
- Outstanding verbal and written communication skills in business terms with external customers
- B2 English Proficiency
- Ability to maintain confidentiality around company proprietary information
- Enjoyment of working with and communicating with people and solving problems
- Ability to multitask and prioritize while remaining calm and pleasant
- Solid problem-solving skills
- Strong organizational skills
- Quick thinker & able to adapt
- Courteous with customers

**What We Offer**:

- Law Benefits
- Social Security (IMSS)
- 12 Vacation Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- Convenient Partnerships for Food and More

**Our Client's Background**:
Our client is a management consulting company based out of the UK.



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