Customer Service Coordinator
hace 4 semanas
Mitratech is a leading provider of innovative solutions for corporate legal and compliance teams. We're seeking a talented Customer Service Coordinator to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences through prompt and effective issue resolution.
Key Responsibilities:
• Respond to customer inquiries in a professional and courteous manner
• Troubleshoot and resolve software support issues within set response and resolution goals
• Collaborate with cross-functional teams to identify and implement process improvements
• Develop and maintain a comprehensive understanding of our software products and services
• Provide exceptional customer service and support to ensure customer satisfaction and loyalty
Requirements & Skills:
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with minimal supervision
• Proficiency in software applications and technical tools
• Strong organizational and time management skills
• Excellent customer service skills and a passion for delivering exceptional customer experiences
We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.
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