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Customer Success Manager

hace 2 meses


Xico, México Zendesk A tiempo completo
About the Role

At Zendesk, we're committed to delivering exceptional customer experiences that drive long-term success for our clients. As a Customer Success Manager - Scaled Success, you'll play a critical role in ensuring our customers achieve their objectives and realize value from our solutions.

Key Responsibilities
  • Manage a portfolio of approximately 200 customers, leveraging data to balance individual engagement and group activities.
  • Present strategic recommendations to customers based on a deep understanding of their long-term goals and current challenges.
  • Host weekly online events that foster customer engagement and knowledge sharing.
  • Develop short, informative videos that convey complex concepts in an easily digestible format.
What We're Looking For
  • A results-driven professional with a passion for delivering exceptional customer experiences.
  • Strong communication and interpersonal skills, with the ability to engage and influence customers at all levels.
  • Experience with scaled success programs, one-to-many programs, or working with large portfolios/groups of customers.
  • Proficiency in English and Spanish, with the ability to communicate effectively in both languages.
Basic Qualifications
  • At least 1-2 years of experience in a Customer Success role, delivering fast time-to-value recommendations.
  • Experience with Zendesk or similar software solutions, with a focus on customer experience programs.
  • Portuguese language proficiency.
About Zendesk

Zendesk is a leading provider of customer service and engagement software, empowering businesses to deliver exceptional experiences that drive loyalty and growth. Our mission is to make customer service a competitive advantage, and we're committed to fostering a diverse and inclusive workplace culture that reflects our values of empathy, humility, and customer obsession.