Strategic Customer Success Manager

hace 2 semanas


Xico, México Salesforce A tiempo completo

Job Category

Customer Success

Job Details

**About Salesforce**

We're Salesforce, the Customer Company, inspiring the future of business with AI, data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

**Role Description**

The Strategic Customer Success Manager plays a critical role in setting customers up for success by crafting and executing large and transformational projects at our most strategic customers. This role serves as a trusted advisor to customers, providing mentorship to Sales & Professional Services teams, ensuring alliances across each customer's projects, and ensuring the highest levels of customer happiness.

**Key Responsibilities**

• Partner with a Success Partner (Sales person) to deliver exceptional customer experiences

• Act as a Delivery guide across the portfolio of products and engage other SMEs to develop comprehensive implementation proposals

• Maintain executive relationships and act as an escalation point within implementations in a billable capacity

• Ensure tight collaborator alignment and offer proactive and prescriptive advice resulting in outstanding Customer Success

**Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.


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