Technical Support Specialist

hace 5 días

Monterrey, Nuevo León, México Esab A tiempo completo
Job Description:

The Technical Support Associate will report to the Technical Service Supervisory in our organization. The primary goal is to maintain long-term, trusting relationships with our customers by offering end-to-end technical support. The TSA ensures proper follow-up and follow-through for successful resolution of customer inquiries to deliver an excellent customer experience for ESAB's internal and external customers.

Key Responsibilities:

  • Provides technical assistance expeditiously to domestic and international customers, end-users, and distributors in troubleshooting welding and cutting equipment problems via phone.
  • Actively listens to customers to understand their issues or concerns and gather information useful in providing recommendations and solutions to technical problems.
  • Documents, logs, tracks, and follows through on customer issues using a ticketing system to ensure quick resolution of all calls daily.
  • Explains highly technical details to customers using simple, understandable terms.
  • Participates in continuous improvement projects to improve customer experience.
  • Maintains an up-to-date knowledge of company products and services.
  • Educates customers on the features of company products/services to minimize technical challenges.
  • Follows up with customers to ensure their issues are completely resolved.
  • Produces periodic summary reports of technical support trends to management.
  • Projects a positive, professional image as a Company Representative.
  • Makes decisions regarding credit, exchange, or free replacements for defective equipment to satisfy customers or distributors.
  • Ability to effectively multitask and prioritize while demonstrating attentiveness, responsiveness, and a sense of urgency when dealing with customers.
  • Provides timely feedback to technical support management regarding escalations, service failures, or customer concerns.
  • Ensures all processes in the department comply with ISO 9001 standards or policies.

Requirements:

  • A degree from a 2-year college/technical school or equivalent; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience.
  • High school diploma or equivalent required.
  • Strong problem-solving skills and analytical mindset.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to explain technical issues to technical and non-technical employees and customers.
  • Demonstrates responsiveness and sense of urgency when dealing with customers.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
  • Must be able to access the internet to pull customer specifications from their websites when required.
  • 3+ years of technical support service experience.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Professional and pleasant telephone manner.
  • Fluent English.

  • Technical Support Specialist

    hace 3 días

    Monterrey, Nuevo León, México Dyopath A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dyopath. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of service.Key...

  • Technical Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México oilandgas A tiempo completo

    Job SummarySchneider Electric is seeking a highly skilled Technical Support Specialist to join our team in Apodaca, Nuevo León. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.About the RoleWe are looking for a talented individual with a customer-centric mindset...

  • Technical Support Specialist

    hace 4 días

    Monterrey, Nuevo León, México WWEX Group A tiempo completo

    Job SummaryThe WWEX Group is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.Key ResponsibilitiesProvide technical support and assistance to employees and customers via phone, email, and...

  • Technical Support Specialist

    hace 2 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer...

  • Technical Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    About the RoleBlue Yonder is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their WMS solutions are running smoothly and efficiently.Key ResponsibilitiesProvide timely and effective support to customers via phone,...

  • Technical Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Rego A tiempo completo

    **Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Rego. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers.**Key Responsibilities:**Install and commission laser cutting machines for customers, and provide technical training and maintenance...

  • Technical Support Specialist

    hace 3 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    About the RoleBlue Yonder is seeking a highly skilled Technical Support Specialist to join our global team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support to customers via various...

  • Technical Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Hewlett Packard A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Hewlett Packard. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Ensure high level customer satisfaction by clarifying customer needs and ensuring that...

  • Technical Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. As a Technical Support Specialist, you will serve as a product technical liaison between our support and development teams, communicating technical product and solution expertise to internal and external customers.Key ResponsibilitiesAct as a product...

  • Senior Technical Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Blue Yonder. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesTechnical...

  • Technical Support Specialist

    hace 3 días

    Monterrey, Nuevo León, México Innovmetric Software Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our PolyWorks Mexico team. As an Application Specialist, you will play a crucial role in providing technical support and training to our customers and partners, ensuring they maximize the use of our software and achieve their goals.Key ResponsibilitiesConduct comprehensive...

  • Premier Technical Support Specialist

    hace 3 días

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Lenovo. As a Premier Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to deliver outstanding customer...

  • Technical Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Intelexion S.A. de C.V A tiempo completo

    Company OverviewIntelexion S.A. de C.V is a leading provider of innovative technology solutions.Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team.Key ResponsibilitiesProvide technical support to our IT team based in Brazil, ensuring the maintenance of hardware, software, and other...

  • **Technical Support Specialist**

    hace 3 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Blue Yonder. As a key member of our support team, you will be responsible for providing exceptional customer experience and solution support to our customers.Key ResponsibilitiesCustomer Support: Provide timely and effective support to customers,...

  • Technical Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México U Hi A tiempo completo

    Job Summary:U Hi is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for maintaining response and resolution speed as defined by SLAs, keeping high customer satisfaction.Key Responsibilities:Log source onboarding, integrations, UDM, Parsing, Normalization, rules...

  • Technical Support Specialist

    hace 3 días

    Monterrey, Nuevo León, México Weir Group A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at The Weir Group. As a key member of our IT Service Management function, you will play a critical role in delivering exceptional IT service experiences to our colleagues.Key ResponsibilitiesDeliver defined end user services to support the Weir business to agreed...

  • Technical Support Specialist

    hace 3 días

    Monterrey, Nuevo León, México Epicor A tiempo completo

    About Epicor SoftwareEpicor Software is a global technology leader dedicated to helping businesses drive growth and efficiency through innovative software solutions. Our team of experts is passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity.About the RoleYour ResponsibilitiesAs a Technical Support...

  • Technical Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Gisnet A tiempo completo

    Join Gisnet as a Technical Support SpecialistLocation: Monterrey, Nuevo LeónRequirements:Pasante, Técnico, Licenciatura, Ingeniero, or related fieldKnowledge of Windows 7 and later operating systemsKnowledge of CMD commandsKnowledge of TCP/IP technologyAvailability of scheduleAvailability to travelAttitude to resolve problemsAptitude to learn and personal...

  • IT Support Specialist

    hace 3 días

    Monterrey, Nuevo León, México NOV Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at NOV Inc. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our internal customers, resolving a wide range of technical issues, and collaborating with cross-functional teams to deliver exceptional service.Key...

  • Technical Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Kansas City Southern A tiempo completo

    Job DescriptionJob Summary:The Technical Support Specialist will provide 24X7 monitoring and technical support response services for a broad array of IS systems, including telecommunication, digital radio, network, datacenter, servers, applications, and wayside equipment. This role is responsible for standardized documentation, configuration, maintenance,...