Technical Support Specialist
hace 17 horas
We are seeking a highly skilled Technical Analyst 2-Support to join our Oracle Customer Connected Service Delivery (CCSD) organization. As a key member of our Support team, you will be responsible for providing technical support and expertise to our customers.
Key Responsibilities- Provide technical support and troubleshooting for Oracle products and services
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain knowledge of Oracle products and services, including ITIL concepts and event handling
- Work with multiple technologies, including OS (Unix/Linux), Oracle DB, and FMW/APPs
- Fluent Spanish and English language skills
- Experience in customer support, preferably in a technical role
- Ability to work in a 24/7 environment, including shifts and on-call rotations
- Strong knowledge of ITIL concepts, event handling, and Oracle products and services
As a Technical Analyst 2-Support at Oracle, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our customers. We offer a competitive salary, benefits package, and opportunities for career growth and development.
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