Technical Support Specialist

hace 17 horas


Zapopan, Jalisco, México Oracle A tiempo completo
Job Summary

We are seeking a highly skilled Technical Analyst 2-Support to join our Oracle Customer Connected Service Delivery (CCSD) organization. As a key member of our Support team, you will be responsible for providing technical support and expertise to our customers.

Key Responsibilities
  • Provide technical support and troubleshooting for Oracle products and services
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain knowledge of Oracle products and services, including ITIL concepts and event handling
  • Work with multiple technologies, including OS (Unix/Linux), Oracle DB, and FMW/APPs
Requirements
  • Fluent Spanish and English language skills
  • Experience in customer support, preferably in a technical role
  • Ability to work in a 24/7 environment, including shifts and on-call rotations
  • Strong knowledge of ITIL concepts, event handling, and Oracle products and services
What We Offer

As a Technical Analyst 2-Support at Oracle, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our customers. We offer a competitive salary, benefits package, and opportunities for career growth and development.



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