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Technical Support Specialist

hace 2 meses

Zapopan, Jalisco, México Oracle A tiempo completo
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our Oracle Support organization. As a key member of our team, you will be responsible for delivering exceptional post-sales support and solutions to our customers, while serving as an advocate for their needs.

Key Responsibilities
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical support and troubleshooting for our Electronic Support Services
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees
Requirements
  • Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, and period close processes
  • Knowledge of Oracle Hyperion Essbase Cube, Smart View, and Financial Reporting Workspace
  • Support or consulting experience with Oracle Financials or other ERP Financial solutions
  • Excellent communication and customer service skills
  • Bilingual in English and Spanish
Desired Skills
  • Applied Technologies: ERP Applications, OBIEE, OBIA, BI Publisher, OTBI, Oracle Essbase or Financial Reporting
  • Foundational Technologies: Application Server Architecture, Java, XML, SQL, PL/SQL
  • Analytical Skills: Troubleshooting, detail-oriented mindset, ability to analyze details and log/trace files
What We Offer

As a Principal Support Engineer, you will have the opportunity to work with a talented team of professionals, providing strategic technical support to assure the highest level of customer satisfaction. You will also have the chance to develop your skills and expertise in a dynamic and ever-changing environment.