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Senior Technical Support Specialist
hace 2 meses
We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our Oracle Hong Kong team. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.
Key Responsibilities- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical support and troubleshooting for our Electronic Support Services
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees
- Act as the technical interface to customers, OEMs, and VARs for resolution of problems related to the installation, maintenance, and use of Oracle products
- 4+ years of relevant working experience preferably working with Oracle/PeopleSoft HCM products
- Prior relevant experience in providing technical customer support
- Technical experience working on Human Capital Management (HCM) Product, Benefits in particular is a plus
- Ability to troubleshoot and debug PeopleSoft issues
- Excellent analytical and problem-solving skills
- General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software (EPM and Student Services)
- B.A./B.S. in a technical field such as computer engineering or equivalent experience required
- Technical skills in some relational databases (Oracle, SQLServer, DB2/UDB, DB2/400), operating systems (Microsoft Windows, UNIX, Linux), programming languages, web technologies, and an analytical approach to troubleshooting
- Understanding of structured SQL statements and how they are executed in the RDBMS
- Ability to read and decipher software log and trace
Oracle Hong Kong is an equal opportunities employer and welcomes applications from all qualified candidates.
