ERP Technical Specialist

hace 2 meses


Zapopan, Jalisco, México Oracle A tiempo completo
Job Description

Job Title: ERP Technical Specialist

Job Summary:

We are seeking an experienced ERP Technical Specialist to join our Oracle Support team. As a key member of our team, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and electronic means
  • Troubleshoot complex technical issues and resolve customer complaints
  • Collaborate with internal teams to resolve customer issues
  • Develop and maintain technical knowledge of Oracle products and services
  • Stay up-to-date with industry trends and emerging technologies

Requirements:

  • 7 years of experience with Core products or 8 years of experience with Applications products
  • Technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry
  • Proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Preferred Qualifications:

  • Experience with Oracle Financials or other ERP Financial solutions
  • Knowledge of Oracle Hyperion Essbase Cube, Smart View, and Financial Reporting Workspace
  • Experience with troubleshooting and resolving complex technical issues
  • Excellent communication and interpersonal skills

What We Offer:

  • Opportunity to work with a leading technology company
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Competitive salary and benefits package


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