ERP Technical Specialist
hace 2 meses
Job Title: ERP Technical Specialist
Job Summary:
We are seeking an experienced ERP Technical Specialist to join our Oracle Support team. As a key member of our team, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and resolving customer complaints in a timely and professional manner.
Key Responsibilities:
- Provide technical support to customers via phone, email, and electronic means
- Troubleshoot complex technical issues and resolve customer complaints
- Collaborate with internal teams to resolve customer issues
- Develop and maintain technical knowledge of Oracle products and services
- Stay up-to-date with industry trends and emerging technologies
Requirements:
- 7 years of experience with Core products or 8 years of experience with Applications products
- Technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry
- Proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Preferred Qualifications:
- Experience with Oracle Financials or other ERP Financial solutions
- Knowledge of Oracle Hyperion Essbase Cube, Smart View, and Financial Reporting Workspace
- Experience with troubleshooting and resolving complex technical issues
- Excellent communication and interpersonal skills
What We Offer:
- Opportunity to work with a leading technology company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Competitive salary and benefits package
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