Customer Quality Assurance Specialist
hace 2 días
About ZF Group
As a global technology company, ZF Group supplies systems for passenger cars, commercial vehicles, and industrial technology, enabling the next generation of mobility. Our company allows vehicles to see, think, and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers.
About the Role
The Customer Quality Assurance Specialist is responsible for all North American Market related quality subjects in the ZF Suspension Technology Business Unit for a specified customer(s). This role requires strong communication and coordination skills to act as the key interface between customer and CT organization.
Key Responsibilities
- Communicate regularly with all levels of the customer quality organization to keep the customer view of CT quality performance up-to-date.
- Collect all information about CT quality situation in the North America market using face-to-face meetings with the customer and using all specific customer portals.
- Collect all information about future customer quality expectations using face-to-face meetings with the customer and attending quality related customer information meetings.
- Understand and follow all customer specific quality systems and procedures.
- Coordinate and control closure of all customer related corrective and preventative quality subjects in close cooperation with CT production plant quality, supplier quality, and engineering organizations.
- Support CT organizations to understand the details and importance of customer quality subjects.
- Prepare transparent status information for all CT quality issues with all involved CT internal functions.
- Lead presentation of CT quality issues to the customer and discussions with the customer.
- Coordinate necessary sorting activities on-site in cooperation with the production plant quality organizations.
- Attend all customer initiated regular and sporadic quality meetings and represent CT organization and position.
- Attend all customer audits in the production plants and the engineering locations.
- Report the customer specific CT quality status regularly to CT Plant Quality Lead and Manager in a transparent and complete manner.
- Maintain professional and technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies.
Requirements
- Bachelor in Engineering.
- 3-4 years of engineering experience. Internships and coop included.
- Strong communication and coordination skills.
- Strong problem-solving and analytical skills.
- Knowledge of quality and/or internal audit processes, including knowledge of process/production control methods.
- Working knowledge of ISO TS standards and IATF.
- Knowledge of process flow charts, FMEAs, and control plans.
- Ability to present, influence, and engage personnel and management at multiple levels within internal and external organizations.
- Able to manage multiple activities in parallel.
- English and Spanish language competency – both written and oral.
- Ability/willingness to travel both domestically and internationally.
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