Senior Operations Supervisor
hace 4 semanas
Operaciones de Apoyo Senior
El objetivo principal del Supervisor Senior de Operaciones es proporcionar dirección y liderazgo a un equipo de empleados para brindar apoyo a las operaciones en coordinación con el equipo de operaciones. De ser así, este rol debe asegurarse de la entrega fluida de servicios de apoyo operativo en línea con la infraestructura y procesos de Citi.
Responsabilidades:
Dirigir y mentorear a un equipo de apoyo operativo (generalmente hasta 10 miembros) a través de la delegación de tareas y responsabilidades diarias, así como recomendar procedimientos de trabajo nuevos para ayudar a simplificar la operación.
Realizar capacitación, monitorear la calidad y cantidad del trabajo del equipo y proporcionar retroalimentación sobre el desempeño, incluyendo hacer recomendaciones sobre aumentos salariales, promociones, despidos, etc.
Analisar información de operaciones y tomar juicios evaluativos para resolver problemas
Responsable de identificar y resolver problemas y cuestiones operativas con un impacto más amplio en el departamento dentro de los procedimientos establecidos
Identificar necesidades de contratación para garantizar un personal adecuado
Atender como respaldo para el gerente, según sea necesario
Tener la capacidad de operar con un nivel limitado de supervisión directa.
Tener la capacidad de tomar decisiones independientes y de autonomía.
Actuar como especialista en materia (SME) para los principales stakeholders y/o miembros de equipo.
Capacidad para gestionar equipos.
Realizar contenidos para satisfacer las necesidades del cliente mientras proporciona una experiencia de cliente excepcional, que será medida a través de métricas específicas.
Calificaciones:
2-5 años de experiencia en negocios relacionados, incluyendo al menos un año de experiencia en supervisión
Domino en Microsoft Office
Habilidad de liderazgo proactivo y motivador
Habilidades de organización y gestión del tiempo probadas
Habilidades de resolución y toma de decisiones probadas
Demuestra habilidades de comunicación escrita y verbal claras y concisas
Educación:
Título de licenciatura/universidad o experiencia equivalente
Esta descripción de trabajo proporciona una revisión general de los tipos de trabajo realizados. Otras tareas relacionadas con el trabajo pueden asignarse según sea necesario.
Conocimientos y habilidades:
Conocimiento de operaciones bancarias, productos y servicios de Citibank, sistemas, normatividad, capacidad de sintaxis, redacción, ortografía, concordancia y congruencia en la información
Conocimientos de los procesos de Audiencia Condusef (Atención a audiencias), trabajo bajo presión, análisis y argumentación, habilidades de negociación
Revisión, seguimiento y remisión (Checker) de las respuestas a los abogados externos para la atención a audiencias ante la CONDUSEF
Atención y apoyo a los abogados externos de todas las audiencias celebradas en la división.
Atención al cierre de los folios OC en tiempo T+2.
Seguimiento a las agendas semanales elaboradas por los especialistas operativos.
Elaboración de informes asignados.
Detección de hallazgos dentro de la información que remiten los especialistas operativos antes del envío de la respuesta a los abogados externos.
Administración y manejo completo en el expediente en Direct.
Manejo esencial de todos los asuntos para evitar cualquier incumplimiento dentro de los criterios del IDATU.
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