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We are seeking a highly skilled Senior Business Analyst to join our Cloud Managed Services team at Nasdaq, Inc. As a key member of our team, you will be responsible for managing the delivery of contracted services to clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
Key Responsibilities- Service Delivery Management: Oversee the design, development, testing, deployment, and transition into operation of cloud services for clients.
- Client Relationship Management: Build and maintain strong relationships with clients, providing day-to-day advice and support to ensure their needs are met.
- Solution Design: Assist in designing solutions for clients, ensuring that SLAs and KPIs are met, and that business requirements are aligned with technical capabilities.
- User Training and Support: Provide training to clients on system functionality and respond to user queries in a timely and professional manner.
- Business Requirements Gathering: Assist in identifying business and system requirements, and functional specifications for business owners and stakeholders.
- Documentation and Communication: Assist in the production of operational and user documentation, including release notes, and communicate client requirements to operational teams and subcontractors.
- Issue Resolution: Respond to unresolved production support issues and participate in analysis and resolution on behalf of the business.
- Project Management: Administer project schedules and scopes of work, ensuring timely delivery and quality outcomes.
- Education: MBA, MSc, or related discipline, or equivalent work experience.
- Experience: At least 3 years of experience in a similar role.
Nasdaq, Inc. is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results in a fast-paced environment.
