Senior Operations Manager

hace 1 mes


Xico, México Lyft A tiempo completo

At Lyft, we're committed to delivering exceptional customer experiences. To achieve this goal, we're seeking a skilled Senior Operations Manager - Customer Experience to lead our Support Escalations team.

This is a challenging role that requires strong leadership skills, operational expertise, and a passion for delivering results. As a Senior Operations Manager, you'll be responsible for driving exceptional outcomes for our customers by ensuring your team consistently achieves its goals. You'll lead and manage your team, providing strategic direction, ongoing coaching, data analysis, project management, and overseeing daily operations.

The ideal candidate will have 3+ years of experience in customer support, with at least 2 years of experience leading others and coaching. They'll be comfortable working in G-Suite, with experience in JIRA and Mode being a plus. Strong communication and presentation skills are essential, as is the ability to build relationships with cross-functional stakeholders and drive shared outcomes.

This role offers a competitive salary range of $120,000 - $180,000 per year, depending on experience. In addition to a base salary, you'll also receive benefits such as health insurance, 401(k) matching, and paid time off. We're committed to fostering a culture of excellence and growth, and we offer opportunities for professional development and career advancement.

We're looking for someone who is passionate about delivering exceptional customer experiences and has a track record of going above and beyond to meet customer needs. If you're a strong leader with excellent organizational and communication skills, we encourage you to apply for this exciting opportunity.



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