Client Logistics Coordinator
hace 3 semanas
About the Role
As a Client Logistics Representative at Redwood Logistics, you will be responsible for delivering exceptional customer service while managing daily operational functions for our clients. Your transportation and logistics expertise will be instrumental in resolving issues such as scheduling, carrier compliance, and exception management.
Key Responsibilities
- Learn and understand the transportation and logistics industry, including market factors, carriers, and customers.
- Provide top-notch customer service in every interaction.
- Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management.
- Manage existing carrier and customer relationships, collaborating with Account Management and Freight Audit & Pay teams.
- Investigate and resolve customer problems, such as order delays, missed pickups, and damaged freight.
- Communicate updates to customers and internal teams as needed.
Requirements
- Bilingual in English and Spanish.
- Strong communication skills, both oral and written.
- Ability to work in a fast-paced, dynamic environment.
- Pro-active problem solver and listener, with a strong customer service background.
- 1-2 years of business experience in a bilingual environment.
About Redwood Logistics
Redwood Logistics is a leading 4PL provider, offering supply chain execution and next-generation supply chain technology solutions. With over 20 years of experience, we help businesses thrive by connecting them to winning strategies. Our innovative approach combines logistics expertise with cutting-edge technology to modernize supply chains.
Why Join Us?
As a Client Logistics Representative at Redwood Logistics, you will be part of a dynamic team that values innovation, collaboration, and customer satisfaction. With a strong focus on professional development, you will have opportunities to grow and excel in your career.
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