Program Manager for Research Operations and Insights

hace 1 día


Mérida, Yucatán, México Zillow A tiempo completo
Unlock Life's Next Chapter with Zillow

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

A Competitive Salary Awaits You

We estimate the annual salary for this position to be around $145,000-$180,000, depending on your experience and qualifications.

About the JobJob Description:

The Senior Research Operations Program Manager will develop and be responsible for researcher enablement programs, helping everyone on the team do the best work of their careers through impact, scale, and efficiencies.

This role works closely with research, design, product management, marketing, engineering, and data science teams.

  • Recruiting Center of Excellence: Establish and lead participant sourcing processes across participant profiles and qualitative and quantitative methods with a focus on researcher efficiency (and alignment with compliance requirements)
  • User List Management: Develop, implement, and own user list processes across Zillow Research + Insights in partnership with Data Science and Marketing Operations; drive adoption, establish feedback loops, continuous process iteration, and resolve challenges
  • Panel Management: Consolidate and manage two B2B partner research participant panels
  • Metrics: Track health/utility of different recruiting methods, all-up record keeping of studies completed, participants recruited, etc.
  • Tool Management: Manage ZRI's research tool suite, including access and use administration, maintenance of best practices documentation, and tooling strategy
  • Operational Excellence: Support operationalizing the mission and principles of the Research & Insights team; project manage special initiatives and work groups
About You

You are an experienced Research Operations program manager who enjoys creating cohesion amongst the team, developing trust with partners, and driving systemic collaboration improvements at scale.

With 4+ years of experience in research operations program management and 3+ years of experience working with research teams, you have a proven track record of breaking down processes and identifying challenges to deliver business improvements.

  • Consistent track record of breaking down processes and identifying challenges to deliver business improvements
  • Ability to get into the details, manage multiple complex projects at once, and roll up your sleeves and do hands-on work
  • Demonstrated experience moving initiatives forward, finding resources, raising concerns to appropriate owners early and resolving open issues that prevent progress
  • Strong time management, organization, and prioritization skills
  • Strong sense of ownership and drive
  • Experience in anticipating and making trade-offs, balancing the business need while building great customer experiences
Preferred Qualifications

We prefer candidates with experience in process mapping, Qualtrics, people management, and agile product development.

Benefits

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees.

We offer a competitive salary, equity awards based on factors such as experience, performance, and location, and a comprehensive benefits package.



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