Senior Operations Manager BPO Lead

hace 1 mes


Mérida, Yucatán, México Webhelp A tiempo completo
About the Role

As a Senior Operations Manager BPO Lead, you will be responsible for overseeing and executing operational strategies to drive business growth and improve efficiency.

This role is ideal for an experienced operations professional who can lead a team and make strategic decisions to achieve organizational goals.

Key Responsibilities

The successful candidate will have the following key responsibilities:

  • Strategic Planning: Develop and implement operational strategies to meet business objectives.
  • Team Leadership: Direct a team of operations staff, providing guidance, coaching, and performance evaluations.
  • Process Improvement: Identify areas for process optimization and efficiency enhancements, and implement improvements to increase productivity.
  • Resource Allocation: Manage budgets and allocate resources effectively to meet operational needs while controlling costs.
Requirements

To be successful in this role, you will need:

  • At Least 3-5 Years of Experience: As an Operations Manager in the BPO industry.
  • Bachelor's Degree: Preferred but not required.
  • English Proficiency: B2 or C1 level.
  • Strong Communication Skills: Both written and verbal.
  • Proficient in Microsoft Office.
About the Location

Mexico - Merida, EDIFICIO TORRE INDICO Calle 60 #1 Av. PROL. PASEO MONTEJO COLONIA VÍA MONTEJO

Salary Information

We are offering a competitive salary in the range of $80,000-$110,000 per annum, depending on experience.


  • Senior Product Manager

    hace 2 semanas


    Mérida, Yucatán, México Citi A tiempo completo

    About the RoleWe are seeking a highly experienced Senior Product Manager to lead our business development efforts in Mexico. The ideal candidate will have a strong background in product management, marketing, and analytics.


  • Mérida, Yucatán, México Citi A tiempo completo

    Citi is seeking a Senior Sales Operations Manager to lead the Field Sales Team in delivering exceptional sales support services to clients.**Key Responsibilities:**• Conduct performance evaluations, compensation, hiring, disciplinary actions, and termination of team members• Service existing accounts and establish new accounts at designated locations or...


  • Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Become a key figure in Amazon's Logistics Team, driving the day-to-day management of our delivery stations. As a Delivery Operations Manager, you will oversee operations that focus on delivering Amazon orders directly to customers.**Key Responsibilities:**• Lead a team of Process Assistants and Delivery Service Providers in daily management of the delivery...

  • Human Resources Manager

    hace 1 semana


    Mérida, Yucatán, México Mtl Operations A tiempo completo

    About Mtl OperationsWe are a single-source transportation solutions provider catering to individual needs with a wide breadth of capabilities and resources. Our two fleets of assets, well-rounded brokerage, and expedient network of terminals throughout the United States enable us to handle all shipping needs in one meeting.Job OpportunityWe are seeking an...


  • Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    OverviewServicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking a highly skilled Area Operations Manager to lead and develop a team of Amazon Associates in a fast-paced sort center environment.About the RoleThis role offers a challenging opportunity for experienced professionals to take ownership of their impact in Amazon Operations as an...

  • Senior Project Lead

    hace 4 semanas


    Mérida, Yucatán, México The Ksquare Group A tiempo completo

    Job SummaryWe are seeking an experienced Senior Project Lead to join our team at The Ksquare Group. This is a unique opportunity to lead and oversee the planning, execution, and delivery of complex projects.


  • Mérida, Yucatán, México Zillow A tiempo completo

    About Zillow Group">Zillow Group is reimagining real estate to make it easier to unlock life's next chapter.As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of...


  • Mérida, Yucatán, México Jabil Circuit A tiempo completo

    At Jabil, we strive to push the boundaries of innovation and excellence. With a diverse team of over 250,000 employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider.Job SummaryWe are seeking an experienced Senior Engineering Manager to lead our Quality Engineering...


  • Mérida, Yucatán, México Hyatt Regency Merida A tiempo completo

    Job SummaryThe Food and Beverage Manager is responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards. This includes meeting employee, guest, and owner expectations. The successful candidate will function as a Business Manager and a Marketing Specialist for the Food and Beverage...


  • Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    We are seeking a highly motivated and organized Area Manager to lead and develop a team of Amazon Associates in a dynamic distribution warehouse environment. As an Area Manager, you will be responsible for motivating, mentoring, and coaching your team to ensure the highest levels of safety, quality, attendance performance, and engagement.This is a great...


  • Mérida, Yucatán, México Balfour A tiempo completo

    About UsBalfour, a leading provider of personalized products and services, has a long history of innovation and excellence. Our commitment to quality and customer satisfaction has earned us a reputation as the world's largest Collegiate and High School commencement services company.We are expanding our corporate operations team and seeking an experienced...


  • Mérida, Yucatán, México Zillow A tiempo completo

    **Job Overview**Zillow, a leader in the real estate industry, is seeking an experienced Research Operations Program Manager to join their team. This role will be responsible for developing and implementing researcher enablement programs that help the research team do their best work.**Responsibilities**Recruit participants for research studies from internal...


  • Mérida, Yucatán, México Zillow A tiempo completo

    Unlock Life's Next Chapter with ZillowZillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.The...


  • Mérida, Yucatán, México Jabil Circuit A tiempo completo

    Job Description:We are seeking an experienced Chief Accounting Operations Manager to join our team at Jabil Circuit.Company OverviewJabil Circuit is a leading provider of comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, we offer scalable...


  • Mérida, Yucatán, México Abb A tiempo completo

    **About Us:**At ABB, we strive to make a meaningful difference in the world. Our commitment to innovation and sustainability drives us to empower individuals to create positive change. Our core values of care, courage, curiosity, and collaboration foster an environment where diverse perspectives thrive.**Your Role and Responsibilities:**In this critical...

  • Chief Operations Officer

    hace 2 semanas


    Mérida, Yucatán, México Amek Group A tiempo completo

    At the Amek Group, we are seeking an exceptional Chief Operations Officer to lead our team and drive success.About the Role:This is a senior leadership position responsible for overseeing the day-to-day operations of our properties, ensuring they meet the highest standards of quality, safety, and customer satisfaction.The ideal candidate will have a strong...


  • Mérida, Yucatán, México Didi Global A tiempo completo

    **Company Overview:**DiDi Global Inc. is the world's leading mobility technology company, offering a wide range of app-based services across Asia-Pacific, Latin America, and Africa. Its services include ride-hailing, taxi-hailing, chauffeur services, hitch services, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city...


  • Mérida, Yucatán, México Worldstrides A tiempo completo

    About the RoleAs a Strategic Operations Liaison at WorldStrides, you will play a pivotal role in coordinating transfers for various business units. Your exceptional communication skills will be essential in making calls to coach companies to confirm trips and obtain vital information.This position requires a detail-oriented individual who can assist the...


  • Mérida, Yucatán, México Michael Page A tiempo completo

    About the RoleMichael Page is seeking a highly skilled Lead Financial Professional to join our team in Mérida. As a Senior Accountant with +5 years of experience, you will play a key role in driving our financial success.Job DescriptionPrepare comprehensive financial statements in accordance with applicable regulations and industry standards.Record business...


  • Mérida, Yucatán, México Mtl Operations A tiempo completo

    **Visión General:** Nuestro equipo busca a un experto en logística con habilidades bilingües para planificar, organizar y optimizar la cadena de suministro. Su misión será coordinar envíos, gestionar inventarios y mantener una comunicación eficiente con proveedores y transportistas para garantizar una distribución fluida y oportuna de...