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Job Summary
Ria, a leading global money transfer company, is seeking a highly motivated and customer-focused Customer Service Representative to join our team at our El Salvador headquarters. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction.
Key Responsibilities
- Review and correct data of incorrectly processed transactions
- Collaborate with the accounting department to reconcile and balance refunds of cancelled transactions
Requirements
- High school diploma or equivalent required; college degree preferred
- At least one year of experience in customer service or a call center position
- Good knowledge of MS Office and Internet Explorer
- Additional language skills a plus
- Strong customer orientation skills
- Excellent communication and interpersonal skills
- Attention to detail
- Ability to work flexible schedules
What We Offer
- Competitive monthly salary
- 5% food vouchers
- 30 days bonus
- 15 days of initial vacation
- Life insurance
- Free access to our gym
- Dynamic and collaborative work environment
- Cutting-edge tools and technology
- Free English and French classes
- Work-life balance
Ria's Commitment to Diversity and Inclusion
Ria is an equal-opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives.
