IT Support Specialist

hace 2 días


Guadalajara, Jalisco, México Synopsys A tiempo completo

Join Synopsys, a leading technology company, as a skilled IT Support Associate.

About the Role

We are seeking a talented and energetic professional to support our infrastructure and R&D teams. As an IT Support Associate, you will provide exceptional technical assistance to local and remote employees, ensuring seamless operations and minimizing downtime.

Key Responsibilities

  • Provide first-level technical support for hardware and software issues on laptops and mobile devices.
  • Assist in the IT asset life cycle refresh process, including imaging, configuring, and migrating to new systems.
  • Maintain password security, data integrity, and file system security for the desktop environment.
  • Support new hire experience through weekly meetings and presentations.
  • Travel to support field site projects as needed.

Secondary Responsibilities

  • Assist in maintaining network equipment, phones, and teleconference equipment.
  • Support other teams within the Information Technology organization with project-related tasks.
  • Contribute to computer room and data center operations.
  • Document troubleshooting steps and communication in a ticket system, adhering to relevant SLAs.

Required Skills and Qualifications

  • Fluent English language skills (spoken and written).
  • Familiarity with Windows and MacOS operating systems.
  • Proficiency in Microsoft Office Suite, especially Excel and SharePoint.
  • Working knowledge of mobile wireless operating systems (iOS and Android).
  • Strong understanding of PC hardware and efficient troubleshooting techniques.
  • Able to communicate complex technical information to both technical and non-technical personnel.

Compensation

The estimated salary range for this position is between $45,000 and $60,000 per year, depending on location and experience.



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