IT Support Specialist

hace 1 mes


Guadalajara, Jalisco, México Hashmap A tiempo completo

We are seeking an experienced IT Support Specialist to provide top-notch technical assistance to our clients. With a strong background in customer service and a passion for resolving complex technical issues, you will be the first point of contact for our customers.

In this role, you will be responsible for providing general L1 support for hardware and MS Office packages, answering technical support calls, documenting troubleshooting steps, and escalating issues to other support groups as needed.

Our ideal candidate has a strong interest in working in an IT environment, is available to work 45 hours per week, and has at least 6 months of experience in customer service. If you have a proven track record of delivering excellent customer service and are passionate about staying up-to-date with the latest technologies, we want to hear from you

Key Responsibilities:

  • Provide general L1 support for hardware and MS Office packages
  • Answer technical support calls and escalate issues to other support groups as needed
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests

Benefits:

  • Competitive salary: $55,000 - $65,000 per year (estimated)
  • Grocery tickets worth 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% vacation bonus
  • 5 personal days per year
  • Medical insurance (for you and your family)
  • Life insurance
  • Dental insurance
  • Discounts with selected optics
  • Opportunity to grow within the company

About Us:

NTT DATA Services is an equal opportunity employer that values diversity and inclusion in the workplace. We believe that a diverse team is a stronger team and strive to create a work environment that is welcoming and inclusive of all employees. If you share our commitment to excellence and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity



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