Sales Support Senior Analyst Closer Real Estate Expert
hace 5 días
The Sales Support Senior Analyst is a seasoned professional role at Citigroup Inc. that requires in-depth disciplinary knowledge and expertise in the field of real estate sales support. This role contributes to the development of new techniques and the improvement of processes and workflows for the area or function.
Key Responsibilities:
- Assists clients and internal stakeholders with technical specifications and expertise for new or maintenance implementations.
- Handles or assists with complex implementations, serving as the first point of contact for escalated technical issues.
- Coordinates with specific product technical support groups in resolving implementation issues.
- Works on new product rollouts from an implementation and technical perspective.
- Aids in the development of processes and procedures.
- Provides new hire product implementation training and process change training for the CMIU team.
- Works and leads implementations with sales products.
- Provides timely, complete, and accurate updates to various weekly metrics reports and product tracking information for implementations assigned.
- Successfully completes all compliance, product, and other training required by management.
- Participates in product and other training opportunities recommended by management.
- Involvement in designated projects such as new or updated product roll-outs, process improvement meetings, or other areas relevant to the team.
Qualifications:
- 5-8 years of relevant experience.
- Education: Bachelor's/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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