Research Operations Program Manager for Customer Experience

hace 2 semanas


Monterrey, Nuevo León, México Zillow A tiempo completo

Unlock life's next chapter with Zillow Group, reimagining real estate to make it easier. As the most-visited real estate website in the United States, we help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

The Senior Research Operations Program Manager will play a critical role in driving systemic collaboration improvements at scale within our Research & Insights team. This individual will lead the portfolio of researcher enablement programs, collaborate with cross-functional groups, and partner with research operations leadership to set team goals and roadmaps.

This position has been categorized as a Remote/teleworker position, requiring travel ~4-6 weeks per year. In addition to a competitive base salary and benefits, this role is also eligible for equity awards based on factors such as experience, performance, and location.

About the Role
  • Lead the development and implementation of researcher enablement programs, helping researchers do their best work.
  • Collaborate with research, design, product management, marketing, engineering, and data science teams.
  • Establish and maintain repeatable processes for research, including communications, templates, and project documentation.
  • Own systems for project tracking and reporting to ensure stakeholders are involved at the right times.
  • Build and maintain a trusted relationship with cross-functional partners.

This role requires strong problem-solving skills, collaboration, and ability to thrive in a fast-paced work environment. Self-motivation and exceptional time management skills are essential.

What You'll Get To Do
  • Lead the portfolio of researcher enablement programs.
  • Collaborate with ZRI ICs, leadership, and key collaborators to align recruiting efforts with Zillow Group's evolving needs.
  • Partner with research operations leadership to set team goals, roadmaps, and best utilize team resources.
  • Engage, partner, and collaborate with team members and leadership to proactively uncover opportunities to radically improve the effectiveness of our research team and processes.

Estimated Salary: $85,000 - $115,000 per year, depending on experience and qualifications.

Requirements
  • 4+ years of experience in research operations program management.
  • 3+ years of experience working with research teams (e.g., UX Research, Market Research).
  • Experience recruiting participants for research studies from internal user lists, internal panels, and third-party samples.
  • Setting up and maintaining internal recruiting panels.
  • Proven track record of collaborating with cross-functional groups to produce results.
  • Experience with operational routines and the management of internal-facing project teams.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.



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