Technical Support Specialist for IT Environment
hace 3 semanas
Job Title: Help Desk Senior Associate in a Remote IT Environment
We are seeking a skilled Help Desk Senior Associate to provide technical support for our remote customers. The ideal candidate will have advanced English language skills and the ability to work in a fast-paced IT environment.
Responsibilities:
- Provide general L1 support for hardware and MS Office packages
- Offer advanced technical support for in-house applications and developments
- Answer technical support calls and escalate to other support groups as needed
- Provide support based on email-generated requests or reports
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
Requirements:
- Availability to work 45 hours per week
- Advanced English language skills
- 6 months of experience in customer service
We Offer:
- Competitive salary
- Grocery tickets
- 30 days of Christmas bonus
- 12 days of vacation
- 50% vacation bonus
- 5 personal days per year
- Medical insurance
- Life insurance
- Dental insurance
- Discounts with selected optics
About Us:
NTT DATA Services is a forward-thinking organization that values inclusivity, adaptability, and innovation. We strive to create a work environment that fosters growth and development for our employees.
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