Technical Support Specialist for IT Environment

hace 3 semanas


Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

Job Title: Help Desk Senior Associate in a Remote IT Environment

We are seeking a skilled Help Desk Senior Associate to provide technical support for our remote customers. The ideal candidate will have advanced English language skills and the ability to work in a fast-paced IT environment.

Responsibilities:

  • Provide general L1 support for hardware and MS Office packages
  • Offer advanced technical support for in-house applications and developments
  • Answer technical support calls and escalate to other support groups as needed
  • Provide support based on email-generated requests or reports
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests

Requirements:

  • Availability to work 45 hours per week
  • Advanced English language skills
  • 6 months of experience in customer service

We Offer:

  • Competitive salary
  • Grocery tickets
  • 30 days of Christmas bonus
  • 12 days of vacation
  • 50% vacation bonus
  • 5 personal days per year
  • Medical insurance
  • Life insurance
  • Dental insurance
  • Discounts with selected optics

About Us:

NTT DATA Services is a forward-thinking organization that values inclusivity, adaptability, and innovation. We strive to create a work environment that fosters growth and development for our employees.



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