Associate Director, Data and IT Services, Digital Workplace Operations

hace 1 semana


Xico, México Novartis A tiempo completo
Job Summary

We are seeking an experienced Associate Director to lead our Data and IT Services team in the Digital Workplace Operations division. As a key member of our team, you will be responsible for overseeing the delivery of high-quality IT services to our customers, ensuring alignment with business objectives and driving innovation in our digital transformation journey.

Key Responsibilities
  • Lead the Data and IT Services team to deliver exceptional IT services to our customers, ensuring high levels of customer satisfaction and loyalty.
  • Develop and implement strategies to drive business growth and improve operational efficiency, leveraging data and analytics to inform decision-making.
  • Collaborate with cross-functional teams to identify and prioritize business requirements, ensuring alignment with company objectives and goals.
  • Manage and optimize IT service delivery, ensuring compliance with industry standards and best practices.
  • Develop and maintain strong relationships with key stakeholders, including business leaders, IT teams, and vendors.
Requirements
  • 7+ years of experience in IT leadership or management, with a strong background in data and analytics.
  • Proven track record of delivering high-quality IT services, with a focus on customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions.
  • Experience with IT service management frameworks, such as ITIL.
What We Offer

At Novartis, we offer a dynamic and inclusive work environment, with opportunities for professional growth and development. We are committed to building a diverse and inclusive team, and we welcome applications from qualified candidates from all backgrounds.


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